Gaurav Pachauri Email & Phone Number

United Arab Emirates

Singapore

Guest Delight International (GDI) is a global organization focused on assessing and improving the delivery of the value chain of the luxury hospitality experience.GDI expands the breadth and scope of the company’s “Global Standards of Excellence” by dynamically combining traditional unannounced hotel inspections with customer comments and rankings from a wide range of social media sites.  First Employee of GDI, a global company with expertise in Customer Experience management for hotels & the aviation sector. Led the company from inception to a leading player in the market within 3 years with an annual turnover of $1M with 33% YoY growth. Did extensive user research, 20+ types of usability tests, to understand the needs of the users & validate solutions. Recruited, trained and managed auditors/team members across the world in 25+ countries Built the entire sales funnel of the company & onboarded leading hotels around the globe. Guided team members on new product/service offering development with a focus on new market entry strategies. Coordinated and managed company’s vendor activity, negotiation, contracts, P&L responsibility, budgeting & forecasting Built a highly engaged work environment that fosters entrepreneurship, creativity & accountability; no attrition recorded to date

Singapore

Oditly is a cloud-based Enterprise B2B SaaS offering that provides a digital ecosystem for the operational management of Quality, Compliance & SafetyA digital platform for conducting audits and inspections, and automating checklist-based process workflows for Global Health & Safety Market.Replace all paper forms & checklists with smart templates, configured with customized responses, logic triggers and scoring options. Create custom workflows for inspection & audit tasks. Create, track and resolve defects, deviations and deficiencies.Reports for all tasks are generated and shared instantly on the application. Choose from formats of your choice including PDF, Excel or Word. Oditly’s analytics provide a bird’s eye view of organizational health as well as provide granular level insights into areas with scope for improvement.Sales/Business Development Successfully closed contracts and onboarded 3 large enterprise clients within 8 months of launching the product  Built the entire sales funnel of the company & onboarded leading clients around the globe. Led the company from inception to a leading player in the market within 1.5 years and with 62% YoY growth  Coordinated and managed company’s vendor activity, negotiation, contracts, P&L responsibility, budgeting & forecastingOperations Recruited, trained and managed the entire software support team in South East Asia for 24/7 support for our client using SaaS in 11 different languages In-charge of the SaaS implementation for large clients in 20+ countriesCustomer Success In charge of the customer success for the SaaS product as well as Customer experience measurement. In Charge of Onboarding, retention, Escalations, upselling & renewals for all the contracts. Built a highly engaged work environment that fosters entrepreneurship, creativity and accountability; no attrition recorded to date. Hand on experience of using CRM software such as Hubspot, Crisp Etc