Gaurav Rajgor Email & Phone Number

Mumbai, Mh, In

London, England, United Kingdom

✅ Ensure smooth operations of a busy pub by overseeing the management team.➤ Support the General Manager in the day-to-day running of the business and leading the business in their absence. ➤ Bring our brand to life by leading the team in delivering amazing experiences for our customers➤ Great with people, and as a result, have great communication and leadership skills making sure you get the best out of people➤ Be a champion of brand always standards & and ensure customer and team safety➤ An ability to think on your feet and adapt to whatever challenges arise during a busy shift➤ Passionate about delivering amazing experiences for customers.➤ A keen eye for every small detail and a desire to uphold high standards in all that I do➤ Serve as a role model for the team, providing support in their training and development.➤ Uphold brand standards and prioritized customer and team safety while overseeing Front of House operations,staff shifts, and breaks. Also responsible for daily cash-up, line checks of bar stocks, and supervising the opening and closing of the pub.➤ Achieved exceptional sales performance in March and April, recording our best sales during those months at the pub.➤ Our team demonstrated outstanding up-selling skills throughout the first quarter, from January 2023 to March 2023, resulting in the highest up-selling figures.

Tilbury, England, United Kingdom

Specializing in Amazon’s Receives and Stow Department as an FC Associate Level 1. ✅ Responsible for scanning and verifying products to ensure invoice accuracy and entering the information into the system.➤ Trained and certified in operating a pump truck, enabling safe handling, and transporting goods within the fulfillment center.➤ Achieved high productivity targets by efficiently handling customer orders. Received an appreciation letter from the Receives Department for consistently achieving the target for six consecutive weeks from November to December2022.

Mumbai, Maharashtra, India

✅ Responsible for achieving the company's commercial sales targets, overseeing a team of sales agents.➤ Analyze weekly sales data to identify opportunities for revenue improvement and inform strategic decisions.➤ Review and approve training materials monthly to align with product requirements.➤ Collaborate with directors to address challenges, streamline processes, and enhance revenue generation.➤ Focused on achieving the company's commercial sales targets, specifically emphasizing B2B sales in India.➤ Built and maintained strong relationships with travel agents in the India region to drive business growth andpromote tourism to Australia. Led the Client Servicing Department, ensuring exceptional travel experiences for clients.➤ Resolved client issues during their travel, prioritizing excellent customer experiences in a B2C setting.➤ Collaborated with renowned travel brands such as Thomas Cook, SOTC, Cox & Kings, Kesari, MMT, and over 2000+ local travel agents across India to expand our network and reach.➤ Recognized as the Best Performer of the Year in 2019. Received the title of Best Manager of the Year in 2020.➤ Successfully surpassed company sales targets by an impressive 30% in the B2C sector during 2020-2021, compared to the previous year.

Mumbai, Maharashtra, India

✅ Mentored and led a team as a Retentions Advisor in the telecom industry, specifically focused on retaining customers for 3 Network UK while meeting commercial targets.➤ Assisted the Team Leader in communicating process updates, providing manual process support, handlingcustomer complaints and cancellations, and ensuring exceptional customer experiences on calls. Achieving high Net Promoter Scores (NPS) to drive customer satisfaction and contribute to commission plans and core Key Performance Indicators (KPIs).➤ Received a Certificate of Appreciation for exceptional performance during on-the-job training in May 2016.➤ Recognized with a Certificate of Appreciation as the best performer in July 2017 and November 2017.➤ Honored at GSGS 2017 as the overall best performer for the year.

Mumbai, Maharashtra, India

✅ Working as a customer service agent for a voice process Understanding the customer query and helping them to get the resolution➤ Meeting the customer satisfaction score and gaining positive feedback from the customer➤ Working towards helping our team to meet their score grids➤ Helping the Team Leader manage the team attendance and shrinkage➤ Doing process manual work apart from taking calls.

Mumbai, Maharashtra, India

✅ Collecting on charged-off accounts ranging from utility bills to credit card bills by making outbound calls and receiving calls from customers.➤ Meeting the monthly revenue targets of debt collection➤ Maintaining the quality score paraments to avoid any markdown on calls Promoted as a Team Coach in Oct 2012

Bachelor'S Degree, Business/Commerce, General

Higher National Diploma, Business/Commerce, General