Gaurav Rao Email & Phone Number

Cambridge, Massachusetts, United States

New Jersey, United States

Madison, Wisconsin, United States

Seattle, Washington, United States

• Analyzed the existing set of 200+ Offerings for effectiveness and usage patterns and created a set of themes to allow sellers bundle multiple Offerings, thus accelerating the cloud adoption journey and increasing end-customer value.• Designed a mechanism to recommend add-on, pre-requisite and post-requisite Offerings to increase average deal size by 15%.• Conducted in depth seller interviews to understand the pain points in using existing Catalog and collaborated with product owner to… Show more • Analyzed the existing set of 200+ Offerings for effectiveness and usage patterns and created a set of themes to allow sellers bundle multiple Offerings, thus accelerating the cloud adoption journey and increasing end-customer value.• Designed a mechanism to recommend add-on, pre-requisite and post-requisite Offerings to increase average deal size by 15%.• Conducted in depth seller interviews to understand the pain points in using existing Catalog and collaborated with product owner to concept and test new workflows to reduce the time taken by the sellers to search and sell the right set of Offerings. Show less

Bengaluru Area, India

• Generated over $830K Monthly Recurring Revenue through POC and trials for Akamai web portfolio for North America.• Managed issue detection, triage and mitigation of unexpected performance degradation to reduce churn rate by 60%.• Collaborated with global cross functional teams to boost customer acquisitions by 20% by conducting competitor analysis and designing iterative solutions to improve customer satisfaction.• Coordinated with customers, internal teams and product owners to… Show more • Generated over $830K Monthly Recurring Revenue through POC and trials for Akamai web portfolio for North America.• Managed issue detection, triage and mitigation of unexpected performance degradation to reduce churn rate by 60%.• Collaborated with global cross functional teams to boost customer acquisitions by 20% by conducting competitor analysis and designing iterative solutions to improve customer satisfaction.• Coordinated with customers, internal teams and product owners to simplify customer onboarding experience, resulting in reduction of tickets and number of hours spent solving customer issues by 50%. Show less

Bengaluru Area, India

• Orchestrated the Buddy Program to form optimal teams based on individual strengths, resulting in increased sales by 30%. • Developed business strategies and handled sales for new products to generate $10,000 in sales.

Bengaluru Area, India

Led the product development and operations for ticket cancellation app HurryBurry and education start-up SchoolGuru.

Bengaluru Area, India

• Quickly understand the business issues and data challenges of client's organization and industry and develop functional specifications and system design specifications for client engagements• Headed integration, testing, deployment and go live activities of Campaign Management project for Vodafone in Doha, Qatar.• Conducted requirement analysis for Postpaid, Prepaid and Hybrid subscribers and monitored the implementation, testing and deployment activities in an agile environment to… Show more • Quickly understand the business issues and data challenges of client's organization and industry and develop functional specifications and system design specifications for client engagements• Headed integration, testing, deployment and go live activities of Campaign Management project for Vodafone in Doha, Qatar.• Conducted requirement analysis for Postpaid, Prepaid and Hybrid subscribers and monitored the implementation, testing and deployment activities in an agile environment to enhance the app downloads to 300K+.• Created test plans and test suite and conducted structured and adhoc testing on IOS, android and windows platform to mitigate threats. Liaised between offshore, onshore and customers for project and defect calls.• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the needed artefacts (i.e., functional requirements, business requirements document, use cases, GUI and screen and Interface designs)• Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs• Knowledge and experience in creating SRS/BRD/FSD.• Knowledge & experience of using UML for sequence diagrams & use case creation.• Deliver test plans and test scenarios for various stakeholders.• Act as a defect manager to route and track the defects to completion.• Drive the UAT and SIT to completion on time. Show less

Master Of Business Administration - Mba(Stem), Operations And Technology Management

Activities and Societies: Graduate Business Association : Board member, International representative; Graduate Multicultural Business.

Bachelor'S Degree, Electronics And Communications Engineering, 8.14

Activities and Societies: University Captain : Weightlifting and Powerlifting, Main Coordinator - Impulse 2013 National level Tech.