Head- Global Sales Effectiveness, Associate Vp
Bangalore, Karnataka, In
Driven a Sales Process transformation at Infosys, then a $1 bn services company, that increased sales productivity 3x through transformative sales process redesign, performance management process redesign, career redefinition and comprehensive training for Infosys’ client services team. As part of this work, Gaurav led the successful implementation of new CRM processes as part of the OTR processes for Infosys, by then a $3bn global company. The company gain better visibility over revenue pipeline, and better control over multi-service sales. Global Sales Effectiveness is a transformation program targeted at the client services team. The role reports to the WW Head of Sales and is aimed at realigning the client services organization with Infosys’ strategic objectives. The role works closely with key internal partners such as HR, IS, Finance and Corporate Planning.Passionate advocate of the Art of Consulting, Gaurav worked with [list of well-known consulting firms redacted] to bring solution selling and consultative skills into Infosys. He teaches classes on Problem Solving, Developing Client Relationships, as well as created and delivered original content on Making Great Presentations, Whiteboarding for Success, and Putting Infographics to Work. Gaurav also created the talent management framework that Infosys still uses, ten years later, for managing its client services group.