Area Service Manager
Current
Apr 2024 - Present
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Gaurav Saran Email & Phone Number
Area Service Manager at CNH Industrial
at
CNH Industrial
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Area Service Manager at CNH Industrial
Location
Lucknow, Uttar Pradesh, India
Company size
Who is Gaurav Saran? Overview
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Quick answer
Gaurav Saran is listed as Area Service Manager at CNH Industrial at CNH Industrial, a with 29185 employees, based in Lucknow, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Gaurav Saran.
Gaurav Saran previously worked as Area Service Manager at Cnh Industrial and Branch Manager at Jakson Group. Gaurav Saran holds Bachelor Of Arts - Ba, Correspondence Bachelor Degree from Meerut College Meerut.
Company email context
Email format at CNH Industrial
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CNH Industrial
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Profile bio
About Gaurav Saran
• A multi-faceted & dynamic professional offering over 12 years of rich experience in managing After-sales Services, Customer Service Management, Maintenance & Commissioning and Manpower Management across the Power Generation sector on Cummins Diesel Generating Sets. (Currently Managing Team of 15 members, Including 12 Technical staff and 3 operational staff)• Highly skilled in managing branch operations along with good knowledge of troubleshooting of electrical & mechanical problems in Cummins DGsets.• Strategized techniques for maximum utilization of manpower with thorough understanding of industry & technology trends; implemented techniques & methodologies to achieve service excellence• Successfully managed technical, financial and administrative issues; ensured adherence to safety, environment, regulatory and energy conservation norms• Experience in maintenance schedule planning, budgets formulation, annual operation planning, troubleshooting, manpower planning and risk assessment analysis• Good project management experience with expertise in developing project baselines, monitoring & controlling projects with respect to cost, resource deployment, Vendor deployment & quality compliance to ensure satisfactory execution • Skilled in delivering training, motivation & leadership to After Sales Service Support Team on the importance of high quality customer service which maximized profit through increased patronage & Customer’s satisfaction• Ensured the established customer service standards are adhered to by directing and coordinating the Customer Service Operations Team• Proven track record in managing troubleshooting, reliability centered maintenance operations for reducing breakdown/downtime & enhancing operational effectiveness of equipment• Contributed towards ensuring sufficient human, financial, technological, safety, quality, and material resources are available as well as optimal utilization of resources and introduction of new technologies to streamline operations
Current workplace
Gaurav Saran's current company
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Cnh Industrial
7 roles
Gaurav Saran work experience
A career timeline built from the work history available for this profile.
Branch Manager
KRAs: • Maintaining contact with clients to obtain customer feedback regarding product/service quality to improve NPS (Net Promoter Score) on PAN India level.• Assisting clients in resolving issues and complaints concerning purchased products or services• Building and establishing excellent work relationship with clients to facilitate increased patronage and revenue• Monitoring Annual Maintenance Contract details to notify clients of pending expiration and help process renewal• Monitoring all post-sales services provided to clients to ensure customer satisfaction• Monitoring operating costs, budgets, COGS, EBITA, Trading margins, profitability and Parts management with ABC analysis & parts resources• Drove campaigns for DGsets health checkups & new products launch to approach out of fold customers to increase customers reach & customer penetration and new develop business leads• Driving Preventive Free health checkup of Cummins Dgsets and increasing maximum leads in terms of engine repair business as well as providing preventive maintenance schedules to customers to plan proactively for due preventive maintenances on Dgsets to avoid sudden breakdowns• Providing periodic reports & presentations to management on all service parameters & overall branch growth status• Working out various requirements, monitoring overall project operations and ensuring timely completion; setting up standards, ensuring optimum utilization of available resources to achieve organizational objectives• Monitoring the activity at sites and project schedule, ensuring cost control within the budget and plans• Adhering to safety, environment, regulatory norms • Leading, mentoring & monitoring the performance of team to ensure efficiency in process• Implementing & maintaining all the activities in area of generation, maintenance & new facility planning; ensuring plant availability, reliability and generation as per the annual operating plans
Apr 2022 - Apr 2024
Assistant Manager
Working as an Assistant Service Manager in Jakson Enterprises Pvt Ltd in Jakson Group, handling all service & business related profile and improving better customer relationship, Expertise in data analysis & management of service and business related parameters.
Apr 2019 - Nov 2021
Senior Engineer Service
Apr 2017 - Mar 2019
Service Engineer
Aug 2013 - Mar 2017
Engineer Customer Support
Work experience in handle all service related issues on Cat® make diesel engines generator sets. Tractors India Pvt. Ltd (TIPL) operates as the authorized Cat® dealer & OEM in North and East India and Bhutan.
Feb 2013 - Aug 2013
Service Engineer
Started my professional carrier as a Service Engineer at Jakson Enterprises Pvt Ltd (an Authorised dealer for Cummins Diesel engines and DGsets)Capable to handle all Cummins diesels engines, Generator sets, controllers, alternators etc. related problems.
Jun 2010 - Feb 2013
Team & coworkers
Colleagues at CNH Industrial
Other employees you can reach at cnhindustrial.com. View company contacts for 29185 employees →
RA
Renard48 Al
Colleague at Cnh IndustrialChâlons-Sur-Vesle, Grand Est, France
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DK
Damian Komosa
Colleague at Cnh IndustrialPłock, Mazowieckie, Poland
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BP
Baldi Paolo
Colleague at Cnh IndustrialTurin, Piedmont, Italy
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AH
Albert Heber
Colleague at Cnh IndustrialUnited States
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KJ
Kathy Jin
Colleague at Cnh IndustrialHarbin, Heilongjiang, China
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SS
Simranjit Singh
Colleague at Cnh IndustrialNew Delhi, Delhi, India
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MF
Maico Ferreira
Colleague at Cnh IndustrialCuritiba, Paraná, Brazil
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BA
Bob Adams
Colleague at Cnh IndustrialSouthend-On-Sea, England, United Kingdom
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AP
Alberto Pistollato
Colleague at Cnh IndustrialTreviso, Veneto, Italy
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MB
Marina Borges
Colleague at Cnh IndustrialBelo Horizonte, Minas Gerais, Brazil
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Renard48 Al
Colleague at Cnh IndustrialChâlons-Sur-Vesle, Grand Est, France
View →
DK
Damian Komosa
Colleague at Cnh IndustrialPłock, Mazowieckie, Poland
View →
BP
Baldi Paolo
Colleague at Cnh IndustrialTurin, Piedmont, Italy
View →
AH
Albert Heber
Colleague at Cnh IndustrialUnited States
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KJ
Kathy Jin
Colleague at Cnh IndustrialHarbin, Heilongjiang, China
View →
SS
Simranjit Singh
Colleague at Cnh IndustrialNew Delhi, Delhi, India
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MF
Maico Ferreira
Colleague at Cnh IndustrialCuritiba, Paraná, Brazil
View →
BA
Bob Adams
Colleague at Cnh IndustrialSouthend-On-Sea, England, United Kingdom
View →
AP
Alberto Pistollato
Colleague at Cnh IndustrialTreviso, Veneto, Italy
View →
MB
Marina Borges
Colleague at Cnh IndustrialBelo Horizonte, Minas Gerais, Brazil
View →
2 education records
Gaurav Saran education
Bachelor Of Arts - Ba, Correspondence Bachelor Degree
Meerut College Meerut
Diploma In Electrical Engineering, Electrical Engineering
Dn Polytechnic Meerut Affiliated To Up Technical Education
FAQ
Frequently asked questions about Gaurav Saran
Quick answers generated from the profile data available on this page.
What company does Gaurav Saran work for?
Gaurav Saran works for CNH Industrial.
What is Gaurav Saran's role at CNH Industrial?
Gaurav Saran is listed as Area Service Manager at CNH Industrial at CNH Industrial.
Where is Gaurav Saran based?
Gaurav Saran is based in Lucknow, Uttar Pradesh, India while working with CNH Industrial.
What companies has Gaurav Saran worked for?
Gaurav Saran has worked for Cnh Industrial, Jakson Group, Tractors India Private Limited (Tipl), and Jakson Enterprises Private Limited.
Who are Gaurav Saran's colleagues at CNH Industrial?
Gaurav Saran's colleagues at CNH Industrial include Renard48 Al, Damian Komosa, Baldi Paolo, Albert Heber, and Kathy Jin.
How can I contact Gaurav Saran?
You can use AeroLeads to view verified contact signals for Gaurav Saran at CNH Industrial, including work email, phone, and LinkedIn data when available.
What schools did Gaurav Saran attend?
Gaurav Saran holds Bachelor Of Arts - Ba, Correspondence Bachelor Degree from Meerut College Meerut.
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