Gaurav Singal Email & Phone Number

New Delhi, Delhi, India

 Responsible for reviewing, analyzing, and evaluating business systems and user needs. Document requirements and define scope and objectives and formulate systems to parallel overallbusiness strategies. Determine operational objectives by studying business functions; gathering information;evaluatingoutput requirements and formats Construct workflow charts and diagrams; study system capabilities; write specifications. Improve systems by studying current practices; designing modifications. Recommend controls by identifying problems; writing improved procedures. Define project requirements by identifying project milestones, phases, and elements; forming a projectteam. Monitor project progress by tracking activity; resolving problems; publishing progress reports;recommending actions. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Actively participate in the implementation of approved changes

New Delhi, Delhi, India

- Assisting and supporting project managers with tasks such as the development of standard operating procedures, compiling documents and making appointments- Tracking, analyzing and communicating project liabilities and opportunities- Collecting data and tracking project success metrics- Scheduling meetings to coordinate project work and provide status updates- Monitoring budgets and other financial documents and resolving any financial queries- Updating and using the risk/opportunity registers to mitigate financial risks- Developing training materials

New Delhi, Delhi, India

-- Gathering client requirements, facilitate in understanding clients' business, processes and convert those in document. -- Ceating standard BA artefacts like workflow/process flow diagrams, use-cases, specification documents, RFPs & forms/report.

Bengaluru, Karnataka, India

1. Effectively engage and interact with customers on email/chat2. Understand the customer's query, identify the customer's needs, and give the best resolution to the customer3. Coordinate with cross-functional teams to resolve any issues4. Handle real-time queries of the customers across India

Delhi, India

Consulting with IT managers and other departments as required.Providing IT assistance to staff and customers.Training end-users on hardware functionality and software programs.Resolving logged errors in a timely manner.Updating computer software as well as upgrading hardware and systems.Maintaining databases and ensuring system security.Documenting processes. Keeping track of technological advancements and trends in IT support.

Master Of Computer Applications - Mca, First Divison

Activities and Societies: Coordinator for ICICCT (INTERNATIONAL CONFERENCE OF JIMS) 2018 & 2017. Discipline Coordinator for TECHBYTE.

Bca, Computer Application, First Divison