● Processed secured and unsecured loans, credit applications, and insurance claims.● Conducted credit checks and analyzed financial data to assess clients' creditworthiness.● Managed client accounts, process payments, and update account information● Built a superior customer sales experience by welcoming and engaging customers in person, overthe phone, and by email.● Educated and empowered customers to achieve their financial goals through building their credit.● Reviewed and evaluated prospective loans through financial analysis and other risk assessments.● Secured all required information to fulfill customer applications for products and services withstrong attention to detail.● Met sales targets, develop sales strategies, and provide training to new team members along withCapitalizing financial cross-sales and add-on products.● Initiated collection activities, negotiate payment arrangements, and utilized collection software.