Gaurav Trehan Email & Phone Number

Auckland, New Zealand

Office 365 migration for 6000 users spread across NZ.

Auckland, New Zealand

Auckland, New Zealand

• Assist with Level 2 support and escalation point for Council IT issues.
• Ensuring all incidents are logged and updated on HP SM9. BAU Support for over 9000 Users + Mix of Servers, Desktops & laptops, printers, mobile devices, network switches & various peripheral devices.
• Ensuring all council computers and staff adhere to computer policies and proper security procedures (e.g. password policy, computer security etc.)
• Provide Remote Access through Citrix to remote sites users to resolve desktop issues.
• Provide Onsite support for issues unresolved through remote access connections.
• Repair, re-image network computers, troubleshoot printers, scanners, projectors, telephony and mobile phone issues.

Auckland, New Zealand

• Worked on Desktop Migration Project and now working on Data Consolidation Project.
• Responsible for producing the Datacentre project server run sheets/reports and providing adhoc admin assistance to the Programme/Project Manager, Programme Coordinator and Project Technical team.
• Work under supervision to provide co-ordination & administrative activities for the allocated project(s) in line with Council’s project methodology.
• Assist Discovery BA team to produce all project Server run sheets
• Assist Programme Team with reporting needs.
• Administrative assistance to the Transition/Transformation Programme Team.

• Work within the Auckland Council Service Desk and Desktop programme to relocate, build and deploy desktop devices around multiple Auckland sites
• Provide desktop support around Windows 7 and Office 2010
• Provide exemplary customer service
• Work with the Service Desk and other Support Team SME’s to identify gaps in documentation which would need to be filled to create a comprehensive Knowledge Library

Auckland

• Worked closely under the guidance of project manager.
• Assisted Project Manager in day to day duties of project's administration.
• Scheduled, directed, and assigned duties to engineers, programmers, analysts, and other staff
• Planned, coordinated, tracked and reported on all aspects of assigned projects and initiatives
• Provided administrative and communication support
• Assisted with project financial processes including reporting, tracking of costs against budgets and payment of invoices

Auckland, New Zealand

reporting directly to the Production Manager. Liaised with Engineers and reported to Production Manager on all tasks.Gained hands on experience on different types of machines like DE coilers, high pressure and low pressure injections, press machine, bending machine etc Conducted demolition work which included working with dangerous chemicals such as Polyol.

learnt a lot as a fresher and started my way up

National Diploma In Project Management, Project Management

National Diploma, Management

Diploma in Business Management

Bachelor Of Engineering (B.E.), Information Technology

High School