Product Onboarding And Customer Success
- Understanding the customer process.
- Product Onboarding and Walkthroughs.
- Product Training Delivery.
- Data Implementation.
- Data migration.
- System confi guration.
Jan 2023 - Nov 2024
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Gaurav P. Email & Phone Number
Detail-oriented Customer Success SpecialistProduct Onboarding | Everything around Customer Success | ERPNext | SaaS
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Profile completeness 71%
Role
Detail-oriented Customer Success SpecialistProduct Onboarding | Everything around Customer Success | ERPNext | SaaS
Location
Ahmedabad, Gujarat, India
Who is Gaurav P.? Overview
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Quick answer
Gaurav P. is listed as Detail-oriented Customer Success SpecialistProduct Onboarding | Everything around Customer Success | ERPNext | SaaS based in Ahmedabad, Gujarat, India. AeroLeads shows a matched LinkedIn profile for Gaurav P..
Gaurav P. previously worked as Product Onboarding and Customer Success at Shipmnts and Customer Success Specialist at Shipmnts. Gaurav P. holds Bachelor Of Arts - Ba, English Language And Literature, General from Ahmedabad Arts And Commerce College.
Profile bio
About Gaurav P.
Hello there,It's a pleasure to introduce myself. My name is Gaurav and I hope you're doing well. I would like to take this opportunity to welcome you to my profile. I am an experienced professional with over 8 years of work experience.My journey started as a Travel Consultant and Visa Assistant where I gained extensive knowledge of various countries' travel locations, making travel plans, creating itineraries, and issuing visas for different countries. After spending 2.5 years in this role, I shifted my focus to customer interaction and joined the customer success team in my current company.My responsibilities in this role include on-site customer on-boarding, requirement gathering, product and domain-related problem solving, and handling customer's concerns regarding product and domain. I have a strong knowledge of logistics and supply chain domains, accounting and finance domains, and GST compliance. I also possess expertise in various platforms like HubSpot, Jira, Freshchat, Figma, Intercom, ERPNext, testing, and making test plans for various scenarios.Aside from my professional life, I have a passion for singing, writing, cooking, learning new things, reading, and traveling. I believe in living a balanced life, both personally and professionally.Thank you for taking the time to read about me. I look forward to connecting with you further.
6 roles
Gaurav P. work experience
A career timeline built from the work history available for this profile.
Customer Success Specialist
- Handling major part of Customer Support.
- Proactively identify customer needs and recommend solutions.
- Trouble shooting the technical validations and errors.
- Data implementation.
- Analysis of Support ticket.
- Monitor customer health.
Nov 2021 - Jan 2023
Customer Support Executive
- Responding to customer queries through various channels: Includes phone calls, emails, live chat.
- Troubleshooting customer issues and providing solutions independently.
- Documenting customer interactions and resolutions for future reference.
- Establishing procedures for handling customer complaints.
- Analysis of Support ticket.
Mar 2020 - Nov 2021
Data Annotator
- Sanitizing the Document.
- Apply labels and classifi cations to various data formats (text, images, audio, video) according to projectguidelines.
- Training the the ML module.
- Ensure the accuracy and completeness of labeled data, identifying and correcting errors.
Jan 2019 - Mar 2020
Travel Agent
Silver Sky Travel
- Consultation and Planning the travel packages.
- Booking and Reservations with the vendors.
- Troubleshoot any travel issues that arise (fl ight cancellations, Delayed in flight, etc.).
- Researches visa requirements for specifi c destinations based on client's nationality and travel purpose(business, tourism, etc.)
- Assisting clients in completing visa application forms accurately and effi ciently.
- Developing relationships with travel vendors (airlines, hotels, tour operators) to negotiate deals and secureexclusive packages
May 2018 - Nov 2018
Tourism Specialist And Bde
Neo Earth Travels
- Meeting the clients to discuss their travel preferences, budget, interests, and travel style.
- Providing updates on travel trends, visa requirements, local customs, and must-see attractions.
- Creation of personalized itinerary.
- Bookings for flights, hotels, and other travel components as per the finalized itinerary.
- Providing pre-trip information, including visa and vaccination requirements, currency exchange, packing tips,and local weather forecasts.
- Follow up with clients to gather feedback and ensure a smooth travel experience.
Jan 2017 - Apr 2018
1 education record
Gaurav P. education
-
Ahmedabad Arts And Commerce College
FAQ
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What is Gaurav P.'s role at their current company?
Gaurav P. is listed as Detail-oriented Customer Success SpecialistProduct Onboarding | Everything around Customer Success | ERPNext | SaaS.
Where is Gaurav P. based?
Gaurav P. is based in Ahmedabad, Gujarat, India.
What companies has Gaurav P. worked for?
Gaurav P. has worked for Shipmnts, Silver Sky Travel, and Neo Earth Travels.
How can I contact Gaurav P.?
You can use AeroLeads to view verified contact signals for Gaurav P., including work email, phone, and LinkedIn data when available.
What schools did Gaurav P. attend?
Gaurav P. holds Bachelor Of Arts - Ba, English Language And Literature, General from Ahmedabad Arts And Commerce College.
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