Harshit Gaur Email & Phone Number

Bengaluru, KA, IN

Pasadena, California, US

• Create and launch 3 session Onboarding framework for new customers. 100% CSAT of customers who went through the framework.
• Managing enterprise class clients in EMEA and APAC
• Built out Product Usage Dashboard to notify sales representatives for cross-sell/up-sell opportunities along with keeping track on renewals

Santa Clara, CA, US

• Supporting onboarding of enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.
• Integrating the technical expertise of the product with industry best practices in digital marketing to create effective outreach and re-marketing campaigns, and lead generation strategy.
• Actively collaborating with the product development team to identify areas of improvement in existing features and solutions.
• Led the Analytics & Insights team to provide custom reporting and deliver campaign insights. Built and maintain various documentation on best practices and process improvement.
• Managed $3 MM of recurring revenue across 20 Enterprise-level and Mid-Market SaaS customers.

Santa Clara, CA, US

• Key Responsibility
• Responsible for end-to-end customer success from onboarding to program execution to renewals
• Responsible for timely execution of account-based programs and campaigns, proper integration setup, and measure ABM and retargeting and website performance metrics, drive for maximum pipeline impact.
• Learn and innovate around Ad Operations and Tech platforms and tools, including Google DV360, AppNexus, Oracle-BlueKai, Bombora, 180byTwo, and other ad tech tools and data providers.
• Work with the Client’s media teams, marketing and sales operations, website teams, agency teams to assist with any and all CS areas as needed.

Austin, Texas, US

• Key Responsibilities:
• Responsible for the success of the client account in terms of performance, client satisfaction, upselling, and innovations
• Responsible for building proposals by incorporating strategic tactics to achieve the client’s business goal through digital channels
• Manage and optimize programmatic campaigns on platforms like AppNexus and in-house DSP, dealing with various vendors to get 3rd party audience data and campaign-specific deals from publishers
• Manage and optimize digital marketing campaigns on search and social media platforms like Google, Facebook, Twitter, LinkedIn
• Manage clients across geographies like USA, APAC, etc. catering to various industries like Financial Services, Retail, eCommerce, Real Estate, Pharma, ITKey Achievements:

Pune, Maharashtra, IN

• Assessing the presence, adoption and growth of the electric vehicle market in Europe and China
• Identifying opportunities, success factors, TG and challenges that need evaluation by Bajaj Auto to launch its own two-wheeler electric vehicles in India
• Policy research on electric vehicle market in India

Mumbai, Maharashtra, IN

• Project Title: Improve the digital presence and explore new opportunities in digital marketingObjectives:
• Leverage digital marketing to increase the digital footprints of the organization
• Improve the website user experience
• Nurture leads through dedicated email campaignsDeliverables/Recommendations:
• Segmentation of customer database for targeted email campaigns
• Include industry awards, customers, and OEMs testimonials to improve the credibility of the website

Gurgaon, Haryana, IN

• The primary role was to conduct secondary research and make a marketing plan for the launch of Greenspades
• Analyzed CRM industry to device market entry strategy for Greenspades
• Target market and competition analysis in the loyalty industry

Pgdm, Marketing

Bachelor Of Engineering - Be, Electrical Engineering

Class 11-12, Science

Class 10