• Monitors and analyzes quality and quantity metrics to ensure performance standards are met.• Contributes to the development and implementation of quality standards within the organization.• Consistently demonstrate a strong focus on customer engagement and satisfaction.• Implements and maintains best practices for managing multiple workflows to ensure efficiency and effectiveness.• Manages multiple tasks simultaneously.• Works both independently and collaboratively to support and achieve results within the functional area.• Assists in the creation and delivery of training programs, including the development of instruction manuals and training sessions.• Performs fundamental troubleshooting and drives the resolution of low-complexity problems.• Processes products of average complexity with some supervision and assistance.• Identifies issues with assigned products and consult with subject matter experts (SMEs) for resolution.

Provides editorial and IT support for over 30 different practice areas for Practical Law UK:•Creates, codes and publishes content assets.•Troubleshoots IT issues faced by fellow EAs and Editors in both UK and Hyderabad. In addition to triaging, provides L1 support to the ServiceNow team.•Ensures the correct rendering of content on the website and formats content to adhere to the style guide.•Operates bulk changes to content in connection with the modernization of the content assets.•Researches latest development in legal sector through content trawling.•Updates, reviews and maintains manual lists of contents.•Creates infographics like flowcharts and tables.Also provides editorial services to the various practice areas of Practical Law US and Practical Law Australia.

Provides Language services including content writing, content editing, proofreading, translation and transcription in English and Malayalam.

Discontinued.

Taught Professional English to Semester 1 and 2 Engineering degree students.

Taught English Language and Literature for PG students and General English classes for UG students. Also functioned as the Head of the PG Department of English in addition to handling the role of Class Tutor for first year PG students.

Have created and recorded interview, short talks and features for the Yuva Vani segment of All India Radio Thiruvananthapuram on topics such as Ambedkar- The Untiring Hero of Human Rights, International Day of Girl Child 2016, International Youth Day 2017, World Water Day 2017, and Swacch Bharat Mission.