Gauri Kombe Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Team Management- Supervising and managing a team of agents, includingtheir performance, productivity and adherence to business regulations andprocedures.Performance monitoring - Maintain and evaluate individual and teamperformance metrics such as quality scores, average handle time, customersatisfaction ratings and sales targets.Coaching and training - Team members need constant Coaching, monitoringand training to enhance their skill set, product knowledge and customerservice capabilities.Work allocation - Assigning tasks, projects and client assignment based oneach team members skill set and workload capabilities.Quality assurance - Maintaining quality standards in organization andconducting frequent quality audits to identify improvement areas and providefeedback to agents.Client communication - Manage Clients expectations and maintain a positiveclient relationships.Innovation and adaptation - Stay updated with industry trends and proposeInnovative solutions to enhance service delivery and client satisfaction.

Pune, Maharashtra, India

Develop a strategy the team will use to reach its goalProvide any training that team members needCommunicate clear instructions to team membersListen to team members' feedbackMonitor team members' participation to ensure the training they are being provided isbeing put into use, and also to see if any additional training is neededManage the flow of day-to-day operationsCreate reports to update the company on the team's progressDistribute reports to the appropriate personnelDiscuss monthly Performance evaluation report with team.

Pune, Maharashtra, India

Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team members’ feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsEncourage creativity and risk-taking Suggest and organize team building activitiesDaily report

Pune, Maharashtra, India

Building a strong relationship with the new and existing clients.Educating clients about the various insurance policies.Advising the clients on which insurance policy they need to purchase.Communicating with the clients and maintaining a good rapport with them.Answering questions of the client based on insurance policies.Identifying the risk involvements based on the client's requirements.Analyzing the clients present policies and recommending changes if needed.Ensuring the company rules and regulations are formulated accordingly.Expanding clients base by communicating with the clients.Staying abreast of the latest trends in the insurance industry.Floor support (SME)