Gauri Parab Email & Phone Number

Mumbai, Maharashtra, India

Mumbai Area, India

o Conducting training sessions for new entrants to develop their knowledge and skills on using the virtual medium of education effectively.o Meeting and finalizing the show content with guests shortlisted to conduct a session with the students of 480 MCGM schools connected with their studio in Dadar, Mumbai.o Provide training to teachers and the esteemed guests on how to deliver lectures and how to conduct interactivity with the 480 connected schools. o Mentor the teachers on identifying relevant content on the net to conduct interactive lectures. o Training teachers in the remote locations to operate remote classroom equipment to successfully conduct interactivity with the teacher in the studio.o Managing operations leading to successful day to day business for Corporate Business o Locating potential business deals by contacting potential partners; discovering and exploring opportunities.o Closing new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Mumbai Area, India

o Training and mentoring team members to ensure they achieve the levels of skill necessary for their jobs.o Managing operations leading to successful day to day / BAU for Corporate Group Business o Identify system enhancements that reduce operational risk, create operational efficiency and improve Customer Serviceo Acting as single point of contact to provide prompt services; tracking complaints, requests and query management process & ensuring all complaints are resolved to customers’ satisfaction and within the agreed timelines. o Team management for voice channelo Acting as Custodian for maintaining monthly MISo Root cause analysis of low performers and mentoring them to come up the learning curveo Auditing and parameter wise defect percentage calculation of calls. Feedback delivery and call coachingo Conducting sessions for R&R (Rewards and Recognition) to keep the team spirit higho Conducting root cause analysis and sharing feedback with stakeholders of various channels for cases which lead to service recovery

Mumbai Area, India

o Creating a positive learning environment, conveying training objectives clearly, encouraging and motivating trainees, and evaluating learning outcomes.o Providing day-to-day customer services to the policyholderso Act as a primary contact point for our UK counterpartso Setting goals for team memberso Evaluating and providing feedback for individual team memberso Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation)o Involved in drafting new and amending existing procedures documents for all processes in the global teamo To liaise and co-ordinate with Financial Advisors or Trustees’ to reconcile major scheme records and to maintain good customer service

Mumbai

o Training and mentoring of individual team members for updating their skills and making them competent to work as per the required standards of the company. o Report to the Area Business / Commercial Managers with Area Performance Reports based on revenue, load, yield, forward bookings, forecasting, opportunities as well as Agency and Corporate performance generated for British Airways.o Involved in drafting new and amending existing procedures documents for all processes in the global teamo Investigating and awarding miles and points to the large scale British Airways Executive Club Member database.o To ensure 100% accuracy and total data quality with minimal error both at personal level and at the team level. o Active interaction with other team members and liaising with other departments and building inter-departmental relationships to ensure fast and accurate resolution for customer requests.o Identify system enhancements that reduce operational risk, create operational efficiency and improve Customer Service.

Diploma, Business Management

Diploma in Business Management

Bachelor Of Commerce

BCom

Higher Secondary

XII

S.S.C