Gauri Dutt Email & Phone Number

Noida, Uttar Pradesh, India

I've been instrumental in spearheading technology initiatives and operational enhancements. Here's a succinct overview of my key contributions:Infrastructure & Enterprise Application Management:Provided strategic technology support for 2500+ employees, ensuring seamless operations for core engineering teams and other departments.Managed 35+ IT security applications and productivity tools, streamlining processes and boosting efficiency.Implemented robust IT security measures, including system hardening and vulnerability assessments, to mitigate cyber risks.Led internal and external audits, ensuring compliance with industry regulations.Developed IT policies and disaster recovery plans to ensure business continuity.Audit, Risk Assessment & Compliance:Managed IT security compliance initiatives, including endpoint security and incident response.Maintained comprehensive documentation to support audit readiness and knowledge sharing.Focused on continuous improvement, implementing enhancements to optimize service delivery and mitigate risks.IT Operations and Process Optimization:Led cross-functional teams to deliver superior IT support.Implemented best practices for change management and risk assessment.Leveraged tools such as Jira and Confluence to drive productivity and collaboration.IT Projects:Led email infrastructure migrations to improve scalability and compliance.Orchestrated the deployment of SASE solution for secure remote access.Managed multifactor authentication migration for strengthened security controls.Successfully implemented VMware Workspace ONE for centralized control.Established IT infrastructure from scratch during the bank's inception.These experiences have refined my skills in strategic technology management, risk assessment, compliance, and process optimization, enabling me to drive impactful change in a dynamic environment.

Noida, Uttar Pradesh, India

Noida

As Deputy Manager at One97 Communication Ltd. from September 2013 to August 2018, Here's a detailed summary of my responsibilities and achievements:Monitored daily operations to ensure adherence to company policies and regulations, maintaining a high level of operational efficiency.Managed the operational IT budget effectively, controlling expenditures within department parameters and optimizing resource allocation.Coordinated with external vendors for the procurement of hardware and software components, ensuring timely acquisition and cost-effectiveness.Assessed system needs and improved design processes to align systems more closely with business expectations, enhancing overall performance and functionality.Contributed to the development of comprehensive disaster recovery plans for various systems and networks, ensuring business continuity in the event of disruptions.Provided guidance on best practices for data security and compliance with industry regulations, implementing robust security measures to protect sensitive information.Maintained system availability through regular maintenance activities and troubleshooting of hardware and software issues, minimizing downtime and optimizing productivity.Managed software updates, patches, and upgrades on all systems, keeping infrastructure up to date and secure against emerging threats.Prepared reports on the status of IT projects for senior management review, providing insight into project progress and performance.Developed scripts to automate routine tasks, improving operational efficiency and reducing manual workload.Ensured compliance with all applicable laws and regulations regarding information security standards, mitigating risks and maintaining a secure operating environment.My tenure at One97 Communication Ltd. allowed me to refine my skills in IT management, compliance, and strategic planning, contributing to the overall success of the organization.

Noida, Uttar Pradesh, India

Gurgaon, India

During my time at Serco, I played a crucial role in ensuring the smooth operation and security of IT systems. Here's a summary of my key responsibilities and achievements:I managed the installation, configuration, and troubleshooting of Windows and Linux environments, including critical components like Active Directory infrastructure, Terminal Services, and Web Server IIS.I designed robust security strategies for Microsoft Windows networks, utilizing tools like Symantec Endpoint Protection and implementing firewall solutions such as ISA Firewall and Untangle Firewall with Open VPN to enhance cybersecurity.I implemented security policies, conducted vulnerability assessments, and managed risk to safeguard systems and data integrity, ensuring compliance with industry standards.Ensuring 100% server uptime was a priority, requiring continuous monitoring, maintenance, and hardening measures to optimize performance and security.I facilitated communication and collaboration between departments, ensuring smooth project execution and timely resolution of issues.I efficiently managed escalations and prepared Root Cause Analysis reports to address underlying issues promptly, meeting SLAs for RCA submission.I implemented policies to ensure 100% compliance with regulatory requirements, including ISO 27001 certification for all data centers, demonstrating our commitment to information security.In summary, my tenure at Serco was marked by a steadfast commitment to operational excellence, security, and compliance. Through proactive management and strategic initiatives, I contributed to the organization's success in maintaining a secure and resilient IT infrastructure.

New Delhi, Delhi, India

Bachelor Of Commerce (B.Com.)

Advance Diploma In Computer Software Technology (Adcst) From Et&T, South Extension, New Delhi., Computer Software Technology/Technician

Mcse 2003 From Iiht, South Extension, New Delhi, Computer/Information Technology Administration And Management

Vmware Vsphere: Install, Configure, Manage From Koenig, Moti Nager, New Delhi

Itilv3 Training Certificate From Internally By Serco