Gauri Kulkarni Email & Phone Number

With over six years of experience in customer success, I am passionate about driving growth and ensuring client satisfaction in the B2B SaaS industry. As a Customer Success Lead at ProMobi Technologies, I manage a portfolio of international and domestic key and non-key accounts, providing them with tailored solutions and support.I have hands-on experience in customer onboarding, retention, handling escalations, renewals, and upgrades. I conduct surveys to measure CSAT, prepare QBRs, and analyze client accounts to upsell and cross-sell. I also leverage my skills in Microsoft office tools and CRM tools like Salesforce, Freshdesk, Hubspot, and Intercom to streamline workflows and optimize processes. Additionally, I have exposure to various domains and clientele, such as logistics and marketing, which enhances my domain expertise and adaptability. I am a quick learner, a strong communicator, and an attentive listener.