Planning and Implementation of Company’s Products (IT-Network & Company’s Software) at Client Side.Handing and Coordinate with the TSE-team to provide good quality of service within SLA.Coordinate with Clients for smooth functioning of new implementation and support system.Visits at client location to improve our service productivity, client satisfaction & feedback.Coordinate and follow-up with various vendors to provide fast and relevant solutions of technical issues to clients with-in our SLA.

Provide Services to Clients on Remote locations for Software and Hardware provided by company.Managing Networks and dealing with Vendors for resolution of hardware issues.Provide Network and Software Solutions with the remote-help of L2 & L3 Support.Maintain and Managing Client Relationship and Network & Software Up-time provided by company to client.

Managing Whole IT Infrastructure and ensuring Network Up-time and security.Managing Window and Linux based Servers.Supporting MS-outlook, MS-office and other desktop applications.

Managing System and Network with 50+ computers.Deploy Operating systems, Service packs and office applications Implementation and Support for MS-outlook, Thunder-bird, Antivirus, Tally, and other Software’s.Providing support for IT related issue.Maintaining uptime of computers and handling tickets for issues related to IT.