- Assisting customers with product configuration, error messages & other common issues.- Maintaining communication with clients and team members as per instructions over phone, email, and chat - Managing existing clients & Inactive clients- Logging and classifying all calls and requests for assistance in the customer relationship management system (MeraCRM)- Daily follow-up with customers, Dealers, and FCA officials to resolve customers’ complaints through Email, Chat, and Voice processes.- Collection of necessary documents from clients- Calling clients and ensuring product sales as well as delivery to the client- Collecting information from clients on their risk profiles in order to offer them the proper solution.- Attending meetings, seminars, and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts- Maintaining relationships with clients by providing support, information, and guidance; research andrecommending new opportunities- Prepared reports by collecting, analyzing, and summarizing information.- Maintained a customer account information database (incl. canceling and updating customer accounts.)- Managed to keep records of customer interactions, transactions, complaints, comments as well as actionstaken, process orders, forms, and applications- Work closely with Sales, Suppliers, Pricing, other support teams to achieve customer’s satisfaction

- Installation and maintenance of Transit TV (WISE TV) and GPS project- Coordination with the field Team on a regular basis and providing appropriate solutions and alternatives within the time limits- Providing technical knowledge and arranging a practical training session at head office- Working with field engineers to visit customers/employees if the problem is more serious- Troubleshooting and technical support- Projects related to material management and control. Projects related to connectivity management and control- Maintain reports and manage project-related data- Monitor daily performance of technical systems- Testing and fixing faulty equipment- Test and evaluate new technology

Installation and commissioning of GPS device and bus PIS system at a field site. And also work experience in GPS, E-ticketing, H/W support, RFID Technology. Repair & maintenance Trouble Shooting

- Meeting with doctors and hospital staff and demonstration of medical equipment- Repairing and faults finding, servicing equipment, creating preventative maintenance of Medical equipment