Gautaam Borah Email & Phone Number

• The Oxford University Climate Alumni Network (OxCAN) is a vibrant community committed to innovative and actionable climate solutions. OxCAN fosters collaboration and aims to leverage collective expertise and passion to drive meaningful progress in combating climate change and promoting sustainability.• In my capacity as Director of Global Networks at OxCAN, I am dedicated to enhancing our network's reach and engagement, orchestrating initiatives that emphasize impactful climate… Show more • The Oxford University Climate Alumni Network (OxCAN) is a vibrant community committed to innovative and actionable climate solutions. OxCAN fosters collaboration and aims to leverage collective expertise and passion to drive meaningful progress in combating climate change and promoting sustainability.• In my capacity as Director of Global Networks at OxCAN, I am dedicated to enhancing our network's reach and engagement, orchestrating initiatives that emphasize impactful climate action. My mission involves harnessing our diverse talents and pioneering approaches to address the pressing environmental challenges of our time.• Please feel free to reach out if you have any idea to collaborate Show less

• We have established an eCommerce marketplace focused on head to toe sustainable products for women• This is an inclusive initiative with the objective to connect even the unprivileged from the remote parts of the country who produces may be a small product for women . We envision to provide them a platform to market their product in India and overseas• We are also backed by an investment advisory firm. We were selected by one of the Indian states as a promising start-up

London Area, United Kingdom

• CX Network is a community of more than 45K senior customer experience, service, insight, digital and marketing decision makers around the globe• With the use of value rich content, this Thought Leadership Platform works towards bridging the gap between what the customers expect and what the brands offer. The membership is free and most of the content is accessible to members free of cost

A published author. I write in various genres as Fiction, Poetry apart from professional domains as Digital, Customer Experience etc.• My first book Monetising Innovation (https://tinyurl.com/Monetising-Innovation) was published by Bloomsbury and was acclaimed globally.• My second book Nalanda: Until we meet again a racy fiction was launched in Nov, 22 and was part of the the Best Seller List in it's category

Vodafone Idea Ltd. is the new merged entity between Vodafone India and Idea Telecom. It's India's largest and world's second largest Telecom Company• Integration of operation, technology, process, people for Customer Service Operation for a regional geography for the newly created entity • Setting Customer Experience strategy and manage execution across customer life cycle from Activation till Retention

Led the operation to be the Best in the country 3 years in a row• Setting up the Customer operation and experience strategy for regional operation• Manage Customer experience across life cycle from Activation till Retention

Mumbai Area, India

• Setting and deploying Business transformation Strategy across the organization• Business Results as - Cost Reduction, Revenue Enhancement,Customer Experience and Culture

• Setting and managing Quality Strategy and Direction of the organization across all Customer Service Channels - Inbound /Outbound Contacts, Retail, Back Office, Activation, Systems, C&C, Retention etc.• Driving and integrating process improvement initiatives across the country ensuring business result and building culture

Mumbai Area, India

• Deployment of COPC and Six Sigma – Design, Deploy, Sustain across processes• Driving outbound Process Performance

Various Organizations

Post Graduation, Distinction

Activities and Societies: Member of The Oxford Union

Master Of Engineering (Industrial), Distinction (All India 2Nd Rank), Industry Secretary, Govt. Of India'S Silver Medal

Bachelor Of Engineering (Electrical), Distinction