Gautam Chivukula Email & Phone Number

United Arab Emirates

As Senior Store Operations Manager with HomesRus, Arabian Centre (Lals Group) , I am achieving high standards of customer satisfaction and smooth run of the store in compliance with the standard operating procedures by recruiting, training, and mentoring teams. Managing all operations, including sales, maintaining appropriate inventory levels, staff training, and development plan. Improving the profitability of the store and overseeing functions about resource management, performing Space productivity measurement of products in stores. Attaining business goals of the store aimed towards the growth in business volumes as well as profitability, ensuring the usage of modernized tools of development, expansion, and diversification.Improving efficiency by analyzing the level of stock and sales of the Department – brand wise, category wise, and item wise. Understanding customer requirements and presenting appropriate products. Encoding sales and order information and sending copies to the sales office, or entering figures into a computer system. Participating in a team meeting and sharing best practices with colleagues as well as contributing to recruiting and training new staff thereby improving staff capabilities and customer satisfaction.

Sharjah, United Arab Emirates

During my role as Store Operations Manager, I maintained inventory count on a daily and quarterly basis and set up initial reorder points. Facilitated feedback on detailed competition surveys based on product, price, quality, and promotional activities thereby carried out retail analysis reports weekly and presented an action plan for lost opportunities. Analyzed sales figures and forecasted to ensure maximization of sales and profit and established standards for quality, customer service, and health and safety in compliance with the standard operating procedures. Furthermore, I ascertained high standards of visual merchandising, store presentation while upkeeping and managing stocks in the location, determining effective ways of liquidating aging stocks, and minimizing loss of inventory. Resolved various internal issues aroused in the premises and resolved them to maintain a cohesive working environment. Improved efficiency by preparing showroom level strategy, analyzing data to monitor performance, and planning enhancements.

Home Centre, Al Ain Mall, Al Ain, Uae

I started my career as Sales Associate and progressed to the level of Furniture In-charge. I daily operations in retail establishments selling furniture as Furniture In-charge. Coordinated both with clients and employees and are responsible for budgeting, recruiting, and training staff, networking with suppliers, managing displays, maintaining supplies, and providing customer service. As a Furniture Supervisor, I was responsible for the full operation of the Furniture Management Office/Program. Oversaw the minor repair, disassemble, and proper handling of furniture items. I assisted customers throughout the buying process. Contributed to greeting customers when they enter the store, helping customers find specific products or showing them how to use them, and ringing up customer purchases on the POS register as Sales Associate.

Home Centre, Al Qssimiya- Sharjah

As a furniture department manager I reported to the Showroom Manager and worked closely with him in preparation, analysis and review of sales and inventory reports.I was responsible for planning the department layout, merchandising, stock availability, profit protection, sales, profitability, analysis, forecasting and general day-to-day management of the department.Enhanced my ability to manage, plan, prioritize and implement detailed instructions for team members as well as the ability to motivate them to meet sales goals. Also assisted sales associates in completing difficult sales.Listened to customer complaints, examined returned merchandise, and resolved problems to restore and promote good relations. Was the designated in store customer service manager.

Home Centre, Al Ain

As a Furniture In Charge my responsibilities towards store maintenance, customer service, after sales service, team building and motivation were maximized. I took greater charge of the department, most often acting as a liaison between the department manager and the team. My communication skills were further developed with inter department interactions and reporting to senior management.

Home Centre, Al Ain

As a supervisor I was responsible for supervising the daily activities and productivity of the sales team. I had to ensure that the team is complying with established service levels, sales goals and meeting strategic objectives. Responsibilities included organizing staff schedules, delegating duties, coaching, assessing performance, improving team member skill levels, tracking and reporting productivity. I took a lot of initiatives and developed my own ways of doing things, guiding myself with little or no supervision. I managed multiple tasks simultaneously.

Home Centre, Al Ain

Managing inventory• Maintaining inventory in the back• Arranging inventory on the store floor• Tagging merchandise• Setting up promotional material and displays• Replenishing inventory• Reorganizing items• Maintaining a neat and tidy storeSales• Persuading customers to buy a product• Be informed of the products’ specifications and information• Identifying customer needs and directing them to an appropriate productCustomer Service• Provide courteous and prompt service• Welcome customers as they enter and thank them as they leave• Assist customers in locating what they’re looking for• Provide excellent after-sales service• Responsible dealing with customer concerns• Dealing with customer refunds.• Maintain a friendly composition Cashier• Operating the cash register• Processing various payment types• Process discounts• Bag the merchandise• Balance the cash registerAdministrative Duties• Opening or closing the store• Basic housecleaning• Answer phone calls• Security and loss prevention• Reporting discrepancies and problems to the supervisor• Attend staff meetings and schedule shifts

Bachelor Of Commerce (B.Com.), Commerce

Education record