As a seasoned Global IT Project Management Senior Specialist, I am dedicated to driving transformative changes and optimizing services in the dynamic landscape of virtual event platforms. My role encompasses a spectrum of responsibilities, from day-to-day resource management and assignment to engaging with key customers, leadership team and managing client expectations.Service Development and Management: Spearhead the development and management of impactful changes to our services, ensuring seamless day-to-day operations and ticket management.Client Engagement: Successfully engage with key customers, fostering positive relationships and managing internal client expectations, resulting in enhanced collaboration and sustainable ways of working for the tech hosting team.Process Optimization and Improvement: Proactively lead initiatives to optimize services and drive process improvements, contributing to increased efficiency and effectiveness across the organization.

Work directly with leadership team to help execute on a strategic corporate virtual event strategy.Manage the team’s bandwidth and KPI efficiency reports.Support the planning, set up and execution of online and offline events including panelists/presenter coordination.Keep project and timeline plans up to date and manage all team’s tasks to successful completion.Collaborate and report on strategic projects related to major company initiatives, events and goals.Work with strategic counterparts across the region and product focused marketing organization to ensure timely delivery of reports, updates to management and disseminating data to internal teams.Assist in events # projections, road mapping and for analyzing attendance, event tech experience.Identify opportunities for team efficiencies and process streamlining and automating

Partners with key stakeholders on event innovation, end-to-end event planning, and successful event execution aligned to event management best practices.Manages the collection of post-event evaluations, archive event documentation and media, and participates in post-event analysis debrief and learnings.Coordinates and acts as technical producer for virtual events and programming through Cvent, Zoom, and other virtual event platforms.Support the planning, set up and execution of online and hybrid events including panelists/presenter coordination

Support the planning, set up and execution of online and offline events including panelists/presenter coordinationSupport pre and post-event production/admin, including email invitations, uploading on-demand video material, post event communications to registrantsAssist in the development and execution of customer-centered email marketing strategies and campaignsCollect and analyze data on customer marketing campaigns

Manage registrations, event databases & attendee management including build, communications & reportingCreate documentation including attendee website registration for client approval, reminder emails & joining instructions.Liaise with technology to set up dedicated event email addresses & phone lines.Produce event documentation required by on-site team eg Attendee, Transfer, Rooming lists & dietary requirementsPrepare on-site documentation for attendees including name badges, welcome & departure letters, evaluation formsAttend on-site events to supervise the registration & assist the Event Manager with the general event coordination.

Performed Social Media Marketing & SEO for clients and helping them in their marketing campaigns.Analyze marketing campaigns and share the analytics report with the client.Helped the clients in identifying their own needs and recommended the optimum solution suited to their marketing campaign.Generated analytics reports for the client's ongoing marketing campaign