• Basic understanding of Malware threats, statics analysis of Malware using open-source tools & escalates unresolved incidents to L3 team.• Zscaler Internet Access: Worked on policies for ZIA web filtering such as malware protection, advanced threat protection (ATP), SSL Inspection , Firewall filtering, Endpoint DLP, File type control,Sandbox,URL and Cloud App, Resources management.• Analyze and resolved malicious URL issues, Whitelisting/blacklisting of URLs/IPs in Zscaler proxy as reported by L1 team.• Zscaler Private Access (ZPA):Define access policies, aligning user access ,security posture standards and App Segment.Managing internal application configuration.• Collaborated with expert team for Change Implementation ,configure App Connectors in Azure and AWS, facilitating secure access to cloud resources.• Prepare Knowledge base (KB)and document standard operating procedures (SOP)and Technical Documents