Gautham Kumar Yadav Email & Phone Number

London, GB

London, England, United Kingdom

• Functioned as the primary point of contact for operational colleagues, contractors, stakeholders, and residents, addressing queries related to contracts or workstreams.
• Orchestrated the management of contractors responsible for delivering services, ensuring strict adherence to specified requirements and the timely completion of maintenance and repair services.
• Spearheaded regular contract review meetings, meticulously scrutinizing contractual Key Performance Indicators (KPIs), facilitating discussions on health and safety matters, and holding contractors accountable for.
• Provided services that not only met budget expectations but also offered value for money for both residents and the business.
• Ensured unwavering compliance with financial regulations, policies, and procedures at NHG.
• Adhered rigorously to relevant Health and Safety policies and procedures, remaining abreast of changes to uphold personal health and safety and that of others.

London, England, United Kingdom

• Actively contributed to Housing Management Officer's Key Performance Indicators (KPIs) by ensuring efficient operations and guest satisfaction.
• Worked closely with the front desk team to manage room assignments, check-in and check-out procedures, and promptly fulfilled guest requests, optimizing guest service.
• Collaborated effectively with stakeholders to improve housing management processes and ensure the satisfaction of all involved parties.
• Engaged in meaningful collaborations with local charities, contributing to community initiatives that benefited both the hotel and the local area.
• Actively monitored guest feedback and took proactive steps to address concerns or suggestions, resulting in continuous improvement of the guest experience.
• Provided ongoing training and development opportunities for staff, ensuring they had the necessary skills to excel in their roles.

Southwark, London, England, United Kingdom

1. Customer Service: Assisting customers, answering queries, and providing a positive shopping experience. 2. Stocking Shelves: Ensuring products are neatly displayed, restocking items, and maintaining organized shelves. 3. Checkout Support: Operating cash registers, handling transactions, and assisting customers at the checkout. 4. Merchandising: Helping.

Hatfield, England, United Kingdom

• Contributed to the creation of digital content, including blog posts, social media updates, and email newsletters, ensuring alignment with the brand's messaging and goals.
• Provided support for email marketing campaigns by designing and scheduling emails, segmenting mailing lists, and analyzing campaign performance.
• Utilized tools like Google Analytics to track website traffic, social media engagement, and campaign effectiveness, offering valuable insights for optimization.
• Collaborated on pay-per-click (PPC) advertising campaigns, including creating ad copy, selecting keywords, and monitoring ad performance.
• Promoted digital content through various channels, including social media, email, and online communities, significantly increasing reach and engagement.

Hyderabad, Telangana

• Handled incoming customer inquiries via phone, email, or chat promptly and professionally, ensuring a positive customer experience.
• Effectively troubleshooted and resolved customer issues, complaints, and problems, consistently exceeding customer expectations.
• Maintained a deep understanding of the company's products or services to provide accurate information and assist customers in making informed decisions.
• Ensured strict adherence to company policies, privacy regulations, and customer data protection standards, maintaining the highest level of customer trust and security.
• Continuously updated product knowledge, stayed informed about industry trends, and followed customer service best practices through training and self-study.

Hyderabad Area, India

• Developed a strong understanding of the company's products or services, including their features, benefits, and competitive advantages.
• Assisted in creating and delivering compelling sales presentations and pitches to potential clients, effectively showcasing the value and benefits of the company's offerings.
• Learned and followed the sales process, from initial contact to closing deals, while adhering to company sales policies and procedures.
• Actively worked towards meeting or exceeding sales targets and quotas, tracking progress and taking proactive steps to reach or surpass goals.
• Maintained accurate records of sales activities, customer interactions, and sales metrics using CRM software, providing regular updates to sales managers.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Commerce - Bcom, Business/Commerce, General

Intermediate, Cec, 66.8

Ssc