● Serve as the primary escalation point for complex customer issues, ensuring timely resolution and effective client communication.● Monitor team metrics and performance data to identify trends, address challenges, and implement strategies for continuous service improvement.● Collaborate cross-functionally with technical teams, sales, and product management to address customer feedback, identify areas for improvement, and implement enhancements to the hosting experience.● Hands-on experience with Linux.

● Educate customers on best practices for website management, security measures, and performance optimization, empowering them to make the most of their hosting services.● Troubleshoot and resolve hosting-related issues, such as cPanel-related issues, email delivery problems, domain DNS configurations, FTP connectivity, and SSL setup, ensuring minimal disruption to clients' online operations.● Guide customers in selecting the most suitable web hosting plans and add-ons, understand their unique requirements and recommend appropriate solutions.● Hands-on experience with Linux.

● Implemented comprehensive training programs for Chalo Auditors and Chalo Bus Captains.● I provided individual coaching and mentoring to Chalo Auditors.

● Took charge of Ground Support as the Team Leader and led the group in increasing daily revenue from public transportation.● To reduce pilferage, we conducted both regular and surprise audits.