Gautham Sampath Email & Phone Number

Chennai, Tn, In

Chennai

As an IT Service Management Specialist, I play a crucial role in ensuring the efficient and effective delivery of IT services to our organization. I am responsible for overseeing the design, implementation, and continuous improvement of IT Service Management processes, aligning them with industry best practices such as ITIL.Key Responsibilities:- Collaborate with cross-functional teams to define and document IT service processes, workflows, and procedures.- Implement and maintain ITSM tools and platforms to support incident, problem, change, and configuration management.- Monitor and analyze service metrics to identify areas for improvement and ensure service level agreements (SLAs) are met.- Lead and facilitate ITIL-aligned practices, including incident resolution, root cause analysis, and change management processes.- Coordinate and communicate with stakeholders to ensure clear understanding of IT service expectations and requirements.- Drive the adoption of ITSM best practices throughout the organization through training, workshops, and documentation.- Identify opportunities for automation and process optimization to enhance service delivery efficiency.- Act as a subject matter expert on ITSM, providing guidance to colleagues and assisting with complex issue resolution.- Stay current with industry trends and advancements in ITSM to continuously enhance the organization's IT service capabilities.

India

Vajro is a company with high ambitions and I'm grateful to have been a part of it's journey in reaching heights.As a Customer Onboarding Specialist, I was a pivotal member of our customer success team, responsible for ensuring a smooth and positive experience for new clients as they transition to our products and services. My role involved guiding customers through the onboarding process, understanding their unique needs, and setting the foundation for a successful long-term partnership.Key Responsibilities:- Actively participated in Application design and adhered to customer requirements.- Maintained Portfolios based on account health and monitored the health scale to provide Customer Advocacy.- Develop and execute personalized onboarding plans tailored to each customer's specific needs and goals.-Collaborate with sales and account management teams to gather customer requirements and expectations for a successful onboarding process.- Proactively identify potential roadblocks during the onboarding process and work to resolve them efficiently.

Chennai, Tamil Nadu

Chennai, Tamil Nadu, India

Bachelor Of Engineering - Be, Mechanical Engineering

Education record

Cloud Engineering