Capability lead and primary liaison between client, multiple cross-functional teams.• Understanding the scope of the project and Planning project timelines and milestones• Allocation and management of Resources for the Projects• Overall execution of projects from Requirement Gathering to Testing• System Support and Managing day to day operations tasks • Creating and Maintaining Process Documentation

Managing projects and acting as primary liaison between client, multiple cross-functional teams to ensure clarity of goals, quality, and adherence to deadlines• Engage clients to gather business requirement, scope of work and ensure alignment with development team • Plan and schedule project timelines and milestones • Overseeing end-to-end development and testing of Application

Designation: Support Engineer (Global Support Desk) Perform Sports content & MediaResponsibilities: • Joined as a Support Engineer (Global Support Desk)• Providing service for all Live events • Working on various tools required for live event captures• Handling issues with leading sports VOD platform.• Working with world’s number one digital Football websites• Capturing the troubleshooting steps performed in ticketing tool.• Escalating the ticket assigned to L2 support team if user request to prioritize, follow the escalation procedure• Creating reports(excel) for worked tickets

• Providing technical and process assistance to OJT batch.• Effective usage of remote Software like RDC, Net meeting, Dameware, Support center.• Microsoft office tools like Word, Excel and PowerPoint.• Capable of handling issues related to vpn connection, Mobile office and Wireless.• Introduced to the concept of troubleshooting for RDC, HVD machines.• Helping clients with any client application related issues & Escalating tickets.• Helping clients on placing s/w, h/w requests through client application• Installing, troubleshooting various s/w, h/w and client owned applications.• System and process enhancement and co-ordination with Managers. Escalating tickets to external support team.• Creating request to create Knowledge solutions.• Working on tickets in various Queues without exceeding SLA’s.• Creating reports(excel) for kickback tickets and rework tickets