Gautham Rajendran Email & Phone Number

New York, United States

Staten Island, NY

• Responsible for managing the setup/deployment and updates department consisting of 5-10 team members.
• Maintains a deployment schedule by delegating responsibilities in a manner that ensures the completion of project deadlines in a timely and organized fashion.
• Serves as the main point of contact for escalation within the department as well as from other departments while reporting directly to the Operations Manager, CTO and CEO on a regular basis.
• Designs and implements procedural and structural changes within the department to facilitate day to day operations while improving standard of quality.

Staten Island, NY

• Analysed client's business process and structure to effectively plan and execute a deployment or software update.
• Reviewed known bugs, client requirements, and compatibility constraints to recommend a deployment process and schedule to ensure a trouble free plan execution.
• Managed scheduling based on workload, client communications, business impacts, and software changes to provide a timely turnaround time while also being flexible in order to execute deployment outside normal business.

Staten Island, NY

• Served as a mentor and leader for small team of support specialists ensuring they have a point of escalation for guidance.
• Worked directly with department managers as well as upper management to tackle and address high level issues while also providing detailed reporting/analysis on the daily and long-term status on my team.
• Experience working on special projects such as new products and features which involves testing, enhancing, documenting, and training on the material.
• Communicated directly with third-party integration partners to troubleshoot problems and enhance our product.
• Experience using JIRA for bug reporting and Confluence for viewing and submitting valuable information to a central knowledge base.

Staten Island, NY

• Provided tier 3 support for small to medium size businesses who use Celerant's point of sale system.
• Maintained direct communication with the end-users, IT personnel and owners of our client's businesses in order to provide a high level of service.
• Managed ticket queue in order to provide timely and satisfactory support to ensure that the client's business remains operational.
• Created and executed SQL queries against a client's database. Troubleshooted and debugged faults in database data, database schema, database reporting, stored procedures and client/server communication.
• Worked with core aspects of the software which includes use of Microsoft SQL Server Management Studio, Apache Tomcat, Apache ActiveMQ, data warehousing, data mining, client/server networking as well as use of SQL.

Staten Island, NY