Employed as a Contract Test Consultant to work on BAU projects and testing of a new Salesforce implementation

Employed as a Contract Test Consultant to work on website redevelopment project

Employed as a Contract QA analyst to work on BAU projects, internal systems upgrade projects and new lottery game (Set For Life)

Employed as a Contract Test Analyst for functional testing of BAU projects across Web, Mobile and Tablet platforms at Parcelforce Worldwide. Duties and Responsibilities:• Collaborating with 3rd party development supplier and in house Business Analysts.• Test Analysis• Test Scripting• Test Execution• Defect Retesting and resolution• Go – Live testing of BAU releases.

Continuation of previous role with Sohnar through acquisition of Sohnar by Deltek corporation.

Employed as a Contract Test Analyst for functional testing of Sohnar's SaaS based application called Traffic Live which is a project management, workflow and resource scheduling tool for the creative industry. The development environment has adopted an Agile/Scrum methodology. Working with developers to build acceptance criteria based upon user stories and then create test cases and scenarios to ensure test coverage of the application under test. Involved in daily standup meetings to discuss accomplishments, current progress and future deliverables. The Test Manager is involved in sprint planning with development team and subsequently assigns testing workload to myself and test team based upon features being delivered in each sprint.Duties and Responsibilities:-Attend daily Stand Up meetings-Collaborating with developers and business users to create test acceptance criteria from user stories and Product Backlog documents in held in Jira and Confluence.-Test Analysis-Test Scripting-Test Execution-Defect Retesting and resolution-Investigation and testing of Live user submitted support tickets.

Employed as a Contract Test Analyst for functional testing of a new Android based Compact Scratchcard Lottery Terminal to be rolled out to 15000 lottery retailers. The project used an Agile/Scrum methodology. Duties and Responsibilities:-Attend daily Stand Up meetings to discuss achievements, in progress and planned tasks.-Attend Sprint sessions to assess features to be delivered for Testing.-Collaborate with Developers, Business Analysts, Business Users to define acceptance test scripts for functionality under test.-Test Analysis-Test Scripting (using BDD approach)-Test Execution-Test Data preparation-Test Environment preparation-Attend daily defect meetings-Defect Retesting and resolution

Employed as a Contract Test Analyst for functional testing of Sohnar's SaaS based application called Traffic Live which is a project management, workflow and resource scheduling tool for the creative industry. The development and testing activities adopted an Agile/Scrum methodology. Duties and Responsibilities:-Attend daily Stand Up meetings-Collaborating with developers and business users to create test acceptance criteria from user stories and Product Backlog documents in held in Jira and Confluence.-Test Analysis-Test Scripting-Test Execution-Defect Retesting and resolution-Investigation and testing of Live user submitted support tickets.-Assisted with selection and subsequent set up and implementation of new Test Management tool called QA Complete (SmartBear)

Employed as a Contract Test Manager working on eCommerce projects for two different clients (Halfords & Morrisons/Kiddicare brands) using an Agile/Scrum methodology. Duties involved managing the test team to ensure successful delivery of:-System Testing across .com, .i.e. and mobile platforms-Cross browser testing-Testing across multiple tablet devices (iPad, iPhone, Andriod, Kindle Fire)-Regression testing-Client UAT testing support-Test documentation creation (test plans, test schedules, test metrics, test completion reports)-Attend daily Stand Up meetings with Project Manager, Developers and Testers to assess progress.-Provided support for Client and Internal defect resolution meetings

Project: Testing of a Microsoft Dynamics CRM implementation for Release 2 of the project which was to ensure Extended CRM Functionality & Real-time Support for Enhanced Interfaces and implementation of Sales functionality.Duties and Responsibilities:-Managed a small team of 6 testers-Provide daily test progress reports to Project and Program Managers-Attend daily defect calls with development supplier-Management of relationship with Offshore Test Team and reviewing their System Test approach and System Test assets/deliverables.-System and UAT Test Analysis-System and UAT Test Scripting-System and UAT Test Execution-Co-ordination of UAT/Business users for UAT Test Execution.-Defect Retesting and resolution

Project: Testing of a Microsoft Dynamics CRM implementation and Data Migration for Release 1.0 of the project which was to support enhanced marketing. Release 1: CRM Supporting Enhanced Marketing:Test to ensure:-CRM is customised to store Whitbread-specific data-CRM receives customer (individual and account), master and transactional data from 3rd party data feeds. A one-off feed supporting initial data migration, followed by ongoing incremental overnight batch feeds.-Bulk e-mail campaigns are supported via the E-mail Broadcast Provider service (3rd party provider). This is closely integrated with Dynamics CRM to ensure that all campaign and campaign response data is available in-house.-A ‘local’ data warehouse and reporting suite provides a tactical BI environment.Duties and Responsibilities:-Managed a small team of 6 testers-Provide daily test progress reports to Project and Program Managers-Attend daily defect calls with development supplier-Management of relationship with Offshore Test Team and reviewing their System Test approach and System Test assets/deliverables.-System and UAT Test Analysis-System and UAT Test Scripting-System and UAT Test Execution-Co-ordination of UAT/Business users for UAT Test Execution.-Defect Retesting and resolution

Employed as a Contract Senior Tester/Test Lead at British Consulting’s client site of “The Practical Law Company”. Worked on 2 testing projects using an Agile/DSDM methodology which consisted of daily scrum meetings and weekly sprint planning to assess priority of development work and subsequent testing workload.Project: Primary Sources (Justcite) Linking – Testing the creation of Primary Source legal information and the linking of these sources into existing PLC content using the 3rd Party Supplier, Justcite.comProject: US Law Department Subscription Changes – Testing the access and subscription features of the US Law Department section of the Practical Law Company Website.- Provide Test Estimates- Write Test Plans- Analyse requirements- Creation and execution of manual test cases- Defect management- Manage test activities on a day-to-day basis- Report on progress to Test Manager- Co-ordinate execution of automated test packs.- Liaise with project stakeholders (BA's, PM's, Development)- Provide Test support for Live emergency fixes.- HP Quality Center 10.0 Administration- Test Automation of system functionality using QTP and Excel based automation framework.

Contract Senior Test Consultant - Employed on an initial 9 month contract with 6 subsequent contract renewals.Projects:-System Integration Testing Project (implementation of new Back End Host gaming system). -Web Architecture Project. -Infrastructure Upgrade Project-Delayed Lottery Draws project. -EuroMillions Millionaire Raffle project. -3D Secure project-Thunderball Lottery Game and Subscriptions enhancementsKey responsibilities & duties:•Requirements Analysis•Test planning, Test preparation (test script creation)•Functional test execution (System, Integration, Regression, End-To-End)•Management of test assets and results.•Defect management.•Test reporting•Raising and managing deployment of new software build releases to test environments•Review of Test Documentation and test status reporting •Reviewing Change Requests•Testing of emergency software fixes for LIVE issues.•QA role incorporating mentoring peers, reviewing test scripts, ensuring traceability of requirements to test cases.•Providing Test Support to External Software Auditors (Deloitte)•Customer Acceptance (UAT) Testing•TPI (Test Process Improvement) – reviewing and updating existing testing documents and training guides.•Training and mentoring new starters on Camelot systemsSecurity Cleared - Basic Disclosure Scotland

Technologies: DotNet & Oracle and web servicesTest Tools: IBM Rational ClearQuest Web 7.0, PL/SQL Developer 7.0, Enterprise Architect 6.1 System Under Test: Video Clip Uploading - This project implements a centralised database to provide users with online information on TV programmes, allowing users to watch video clips according to their own interests. This has led to a requirement for the creation of an industry standard platform to manage all short-form video content and its associated metadata, enabling publication and syndication of this content to a variety of platforms.Key responsibilities and duties were:•Analysis of requirements and definition of scope of testing and test approach.•Test planning•Test preparation (test script creation)•Functional test execution.•Management of test assets and results.•Defect management.•Test reporting

Employed as a Permanent Senior Test Consultant to work on the following client sites:Testing projects:-- Fixed Income Testing at ABN Amro- Sarbanes Oxley compliance testing at LloydsTSB- Testing of Pre-pay and Post-pay systems at T-Mobile- Testing VoD (video on demand) & Clip Uploading at Channel 4 TV- Test Analyst at Bupa Healthcare- JP Morgan Chase (Worldwide Securities Services) - Unit Pricing Test Analyst

Test Tools:Mercury Quality Center 9.1, JIRAResponsibilities :•Analysis of requirements and definition of scope of testing and test approach.•Test planning•Test preparation (test script creation)•Functional test execution.•Defect management.•Production of daily test metrics and reportingSystem Under Test: The JP Morgan Chase IOS (Investment Operation Services) Strategic Platform required a multi-client Unit Pricing solution to deliver the target Operating Model. In line with corporate policy and in collaboration with the Strategic Sourcing Group, pControl, a product of the Milestone Group, was selected as the 3rd party Unit Pricing solution that was implemented within IOS. Within the IOS UK, pricing is supported on HiPortfolio and the verification process is supplemented by HiPortfolio data extracts, elements of which are loaded into spreadsheets for manual checking and variance analysis. Whilst the current process supports the current service volumes for one client, additional pricing volumes and additional clients cannot be supported. There is therefore a requirement to implement an automated, scalable solution to support creation, checking and enhancements of unit pricing information, price distribution, and all daily and month-end reporting, enabling IOS to support growing demand from MFM (Morley Fund Management) and expanding client base. It was agreed that a 3rd party solution, Milestones pControl software, will be implemented to enable a full Unit Pricing solution for IOS. However the scope of this project was limited to Validation & Reporting, Price Distribution and Fund of Funds pricing.

Technologies: C#, DotNet & Oracle and web servicesTest Tools: Mercury Quality Center 9.1Responsibilities:•Analysis of requirements and definition of scope of testing and test approach.•Test planning•Test preparation (test script creation)•Functional test execution.•Management of test assets and results.•Defect management.•Production of daily test metrics and reporting•Coordination and management of specific stream of functional testingSystem Under Test: Swift is a £multi-million replacement for BUPA's ageing mainframe system BASS. It has been designed to manage the entire portfolio of BUPA's UK business across its Company, Corporate and Personal books. It supports the administration of all of BUPA's customers in the UK - from large businesses to individual members; the healthcare Providers and BUPA's Intermediaries; notification, authorisation and payment of Claims; Billing and Credit Control. Originally architected as a .Net replacement for BUPA's overseas VB-based applications, it is currently being implemented in 2 phases in the UK. Phase 1, supporting BUPA's Company book, went live in 2006; Phase 2 which supports all 3 books of business, is scheduled to go live in November 2007 (relaunching Company) and March 2008 (introducing Corporate and Personal). After March 2008, BASS and many peripheral legacy systems will be decommissioned.

Technologies: Delphi, Sybase, C#, DotNet & Oracle and web servicesTest Tools: Rational ClearQuestProject: Channel 4 developed a Video on Demand (VOD) applications to support PC and TV delivery. This will enable back catalogue to be delivered on demand to the viewer and paid for per viewing. The Business Systems that currently exist within the organisation needed to be adapted to support this i.e. Rights management, commissioning, payment etc. These systems are a combination of Delphi, Sybase, C#, DotNet & Oracle and web services. The VOD applications are dependent on a Transcoding process which formats the content in the appropriate technology e.g. Window Media Player for PC. Transcoder is used by both VOD applications. VOD applications interact with underlying existing Business systems which need to be adapted to the VOD requirements.System Under Test: Channel 4 Business Systems supporting Video On Demand (VOD) for PC downloads and VOD for TV (through NTL/Telewest, BsykB, BT Vision, Homechoice) Responsibilities:•Analysis of requirements and definition of scope of testing and test approach.•Test planning•Test preparation (test script creation)•Functional and where appropriate non-functional test execution.•Management of test assets and results.•Defect management.•Test reporting

Technologies: Oracle, UNIXTest Tools: Mercury Quality CenterResponsibilities: A member of the Rating, Billing & Payment (RBP) system test team within the IS Quality department responsible for testing the PrePay system. RBP is a key supplier to Marketing and Finance Operations for new and enhanced products covering all systems that collect; transform & rate call data and bill T-Mobile’s retail customers & partners. RBP is accountable for the solutions, systems & configurations that enable T-Mobile to charge & bill its customers & partners. The application was fully UNIX based with no GUI interface. Key responsibilities and duties were:•Design, creation and execution of new test suites to satisfy internal change requests (new functionality)•Analysis of Business Requirements and Change Request Documentation.•Design and Development of Test Data.•Maintenance of Software Testing Environment running under Unix and Oracle•Audit the Test artifacts to make sure that they adhere to the standards set within the IS Quality.•Execution & Maintenance of the automated regression test suite using internal test automation tool called XT42 (developed by SQS)•Features tested include: Rating Engine, Tuxedo Services, Application Manager, various Tariff changes.•Creation of Test Reports highlighting features tested, problems found and known deficiencies•Defect management with the utilization of Mercury Quality Center

Technologies: Oracle, UNIX, zOS, p-Series, i-Series, Wintel and TandemTest Tools: Mercury TestDirectorResponsibilities: The Lloyds TSB Sarbanes-Oxley compliance programme has identified a number of infrastructure and platform changes necessary to eliminate control weaknesses identified under Sarbanes-Oxley section 404. Cresta has been engaged in the first phase of the programme to review and design the Regression Test test strategy to confirm that the infrastructure changes will meet the SOX compliance acceptance criteria. Key activities:•Review the Sarbanes-Oxley infrastructure impact assessments•Document the test risk (business & IT impact) of each required change•Assist in shaping and defining the test strategy and plan. Including defining the resource requirements to meet the tight project deadlines

Test Tools: Mercury TestDirectorProject: This project is defined as the Fixed Income (FI) Sub-Ledger Integrated Control Environment (SLICE). The remit of the test team is to deliver a fully tested sub-ledger designed to support the Fixed Income business traded on the London Balance Sheet of ABN AMRO. The Fixed Income Products to be included in this release are Bonds, Exchange Traded Futures and Options (ETFOs), Loans and Deposits (L&Ds) and Repos. The project can be categorized in 3 distinct areas:•Upstream Feeds and Processing, involving live feeds from Bloomberg, ARTS, XTAS and GMI•Midstream processing of accounting events by SLICE which may be impacted by a Manual Adjustment feature •Downstream processing which is essentially supporting the reporting infrastructure of SLICE and year-end processing. Responsibilities:•Review of customer's Specification documents to ensure an appropriate level of granularity (i.e. to make sure that we can unambiguously refer to each and every documented requirement).•Initial population of Test Director with the specifications.

Worked as a test analyst in the IS Division of the Regulatory Services Unit.Project (System Under Test):Remedy Contact Centre The Remedy application contains basic support for the recording, authentication and case management of firm specific alerts raised manually from various information sources communicating with the contact centre or Small Business Division. Key responsibilities and duties were:•Planning and co-ordinating user acceptance testing in conjunction with those areas of the FSA sponsoring the projects.•Defect Management•Producing test plans•Managing the production of test scripts•Test ExecutionProject (System Under Test):IRR (Integrated Regulatory Reporting) Tactical project.The IRR (Integrated Regulatory Returns) website was launched by the FSA to allow all the companies that it regulates to sumbit all their financial returns and reporting data electronically, as opposed to a previously paper based system. Upon launch, the website supported 20,000 different financial firms and organisations.The FSA's IRR website will be used by firms from the following industries to enable them to submit financial data required by the regulator: Mortgage, General Insurance, Personal Investment firms, Independent Financial Advisors, Banks, Building Societies, Insurers and Investment firms.Key responsibilities and duties were:•UAT co-ordination with business users, i.e. monitor test execution progress, defects raised and subsequent management of defects, script coverage.•Test environment support for business users•Submission of regular testing status reports•Liaising with Business Analysts and Developers•Developing Test Plans and Test Cases•Analysing and Identifying data requirements•Producing Test Coverage documents•Defect management (logging defects, retesting defects through to resolution)

Test Consultant for Tescom based at the Camelot client site. Worked as Team lead for functional testing and end-to-end testing for 4 different lottery platforms:- a web testing project (delivery of lottery draw games via a web platform)- an Interactive Digital TV project in conjunction with SKY TV(delivery of lottery gaming functionality via a digital TV platform)- delivery of the EuroMillions Draw Game via the Internet and Sky platform- a subscriptions project via a web platform. The projects were for platforms agreed to be delivered by Camelot as part of their licensing agreement with the National Lottery Commission. Key responsibilities and duties were:•Test Planning : Producing Test Plans & developing a risk based approach to regression testing of existing functionality. I have also been responsible for management of testing environments.•Test Preparation : Use case Analysis, Test Case/Script Design, Test Director usage, Task / time management•Test Execution : Functional test execution, Back end test execution using software tools (Unix / SQL), Defect Management, Regression testing, End-to-End transactional testing.•Team Lead Role: Whilst acting as team lead for the functional execution process, I consider myself as having managed the Functional execution process to a high standard, and organising my team to ensure delivery of a productive test execution effort. Learned to effectively manage and deliver my allocated tasks as per set deadlines which has improved my time management skills. Dealing with multiple tasks at the same time, which helps to improve my ability to effectively manage my own time and prioritise my work load. Responsible for organising the test execution team and ensuring that tasks were allocated and adhered to, with subsequent regular feedback on progress to my Test Manager

Employed as a Permanent Test Consultant to work on the client site:~ Camelot (UK National Lottery)

Test Analyst on the London Underground (TFL) Oyster Card project. Worked as a functional testing team lead testing the Oyster Card website.User Acceptance Testing / Web Testing of Oystercard Website. Worked as a Test Analyst on a contract basis for Newell & Budge’s client London Underground Ltd. The application under test was London Underground’s web enabled “Off-system sales application (Oyster Card)”. The Off-System sales application is a Customer facing web based application which enables users to purchase travel products online for the London Underground. The products purchased by the customers are stored on a card called an Oyster card which is intended for use instead of traditional paper based tickets. Key responsibilities and duties were:•Team Lead for functional execution.•Analysis of functional requirements documentation, 3rd party supplier technical design documents, solution definition documents and business process use cases documentation for the production and execution of test scripts.•Defect Management•Liaising with 3rd party suppliers with regards to their Integration and system testing phases to ensure full coverage of testing requirements.•Informal walkthroughs of the system under test with 3rd party suppliers.•Assisted in the production of testing metrics for daily progress reporting back to the Test Manager.•Participated in the Pilot phase of testing by physically travelling on the London Underground using the Oyster cards under test.

Employed as a Contract Test Analyst to work on the client site:~ TFL (Transport for London)

Employed as a permanent Test Analyst on internal projects and also the following client sites:~ Lloyds TSB~ Daimler Chrysler Financial Services

Worked as an Automation Test Analyst at Daimler Chrysler Financial Services. The application under test was the Phoenix system, which was composed of numerous sub applications. Duties and responsibilities: •Liaising with Business Analysts and Developers to understand system architecture and business process. From the knowledge gained I produced a test case scoping document, from which tests that were suitable for automation could be selected to produce a confidence and regression test pack.•The production of manual test scripts to automation standard.•The production of Issues and Risks Log.•The highlighting of issues to client management and the production of progress reports.•Identifying test cases, suitable for automation by analyzing data variants and business processes.

Test Analyst on the Lloyds TSB Wealth Management Project. Project (System Under Test):Testing of an online web portal for high net worth private banking customersDuties and responsibilities:~Test panning, analysis, design and reporting ~Manual Functional Test Execution.~Defect tracking~Production of Confidence Packs & Regression Packs ~Test metrics production/analysis~Production of Terms Of Reference for project team members

Functional tester for EPOS systems used in the hospitality industry.XN Corporation is a UK leading EPOS technologies organisation, which produces software/hardware within the retail industry. Producing solutions for clients such as Bass Breweries and Scottish and Newcastle.As a Software Tester, I gained experience of the following testing techniques: - Regression, Black/White Box, Performance, GUI, System, Release, and Parallel.Tested both the front and back office systems within the Windows NT environment. Front End application was created in VB 6 and Windows C++. The BackEnd of the application was created on SQL 6.5 and then upgraded to SQL 7.0. Key responsibilities and duties were:•Responsible for creating and configuring test environments•Authoring/analysing test scripts•Bug Investigation and Transmission File Interrogation•Reviewing functional specification documents•Testing new EPOS hardware•Responsible for creating/reviewing test documentation•Responsible for executing test scripts•Liaison with Clients providing technical support•Liaison with Clients to demonstrate new functionality•Responsible for training new team members (Mentoring)•People management in a task environment•Team Lead role managing around 5/6 people on various project.