I am a Production Support Lead with over twelve years of rich experience in developing and delivering innovative solutions tailored to the banking industry's unique needs. My expertise is validated by a Banking Industry Jumpstart certification from IBM, focusing on anti-money laundering (AML), data analysis, and business intelligence. In my recent role as a Senior Consultant at Capgemini, I specialized in resolving critical application issues on Linux, Windows, Unix, and IBM UCD/cloud (deployments/troubleshooting), utilizing tools like Ansible, Akamai, Windows, ESP Jobs, Dynatrace, and Catchpoint. I have a strong foundation in ITIL 4 Practices, including handling ServiceNow tickets raised by users, collaborating closely with business owners to grasp new requirements, and coordinating with development teams for seamless integration.My work involved leveraging my extensive experience and skills in Java, J2EE, SOA, and microservices development to enhance AML applications for various clients. I conducted comprehensive end-to-end analysis of data and business processes, developed advanced SQL queries for IBM DB2 and IBM Netezza databases, and automated and optimized business processes using IBM AIX UNIX shell scripting, PowerShell scripts, and IBM DB2 stored procedures. I am deeply passionate about delivering value to clients and users through my technical proficiency and problem-solving acumen.