At Flowdesk, I was instrumental in building the IT processes, IT stack, and IT team from scratch. Currently, I manage a team of two in France and oversee IT operations across Paris, Singapore, New York, and Toronto.Key Responsibilities:Developed and executed IT service strategies to improve efficiency and service quality.Built and managed IT infrastructure, processes, and team from the ground up.Pioneered automation solutions using Workato, integrating over 400 recipes across all Flowdesk departments.Collaborated with the Security team to enforce compliance standards and ensure IT service security.Managed office software systems, including Google Workspace, OnePassword, and Atlassian products.Oversaw hardware management for office environments and company users, using Jamf for Apple MDM and managing the mobile phone fleet.Implemented and maintained security software solutions like cloud-based IAM, multi-factor authentication, MDM for Mac OS, Chrome management, and antivirus systems.Designed and managed network infrastructure for offices in Paris and Singapore.Automated compliance processes, reducing memo preparation time from 4 hours to 2 hours.Integrated various business processes with Hibob to enhance operational workflows.Key Achievements:Rolled out Okta across all company SaaS applications in just 15 days.Implemented network infrastructure in Paris and Singapore offices.Deployed Jamf across all company MacBooks.Rolled out professional phones across the company.Built a solid foundation for automation, integrating over 400 Workato recipes.Implemented the entire Atlassian suite for teams company-wide.

OpenStack training given to 5th year students of the network systems and cloud computing course

At BlaBlaCar, I focused on automating IT operations to enhance efficiency and reduce the load on the support team. My role involved developing new automated processes, ensuring compliance with SLAs, and providing innovative solutions for user demands.Key Responsibilities:Automated IT operations processes to reduce support team ticket load.Developed automated processes to ensure compliance with the IT Ops team's SLAs.Created solutions for user demands not supported by the existing IT Ops technical stack.Provided technical expertise in IoT to assist the facilities team in optimizing building usage.Guided teams in automation through new software or custom scripts.Led validation, commissioning, and implementation of new software or IT solutions for internal users.Improved existing and future automation projects.Created documentation for automation and software integrationKey Achievements:Successfully reduced the support team's workload by implementing effective automation solutions.Ensured SLA compliance through innovative automated processes.Delivered tailored solutions addressing unique user demands beyond the current technical stack.Enhanced the facilities team's ability to leverage IoT for building optimization.Championed the adoption of new automation tools and custom scripts, improving overall efficiency.Oversaw the successful rollout and implementation of new IT solutions, benefiting internal users.Continuously improved automation projects to meet evolving needs.Provided comprehensive documentation to support automation and integration efforts.

During my apprenticeship at BlaBlaCar, I focused on automating routine IT tasks, managing internal accounts, and providing technical support. My role involved scripting and coding to streamline processes and enhance the efficiency of the IT department.Key Responsibilities:Automated routine IT tasks using Python, Bash, and PowerShell.Developed automation scripts for internal account creation and de-provisioning.Implemented automation for IT asset inventory management.Administered Jira Cloud, ensuring smooth operations and user support.Created and maintained technical documentation for various IT processes.Provided N2/N3 technical support, resolving complex issues and improving user satisfaction.Key Achievements:Significantly improved efficiency by automating routine tasks, freeing up valuable time for the IT team.Enhanced accuracy and consistency in account management through automation.Streamlined IT asset tracking with automated inventory processes.Improved Jira Cloud administration, ensuring effective project management and issue tracking.Developed comprehensive technical documentation, aiding knowledge transfer and onboarding.Delivered high-quality technical support, effectively addressing and resolving advanced technical issues.

During my apprenticeship at Ouibus, I handled a variety of system administration tasks, including PoC and migration projects, server management, scripting, and providing technical support. I played a key role in the Ouibus to BlaBlaCar migration, ensuring smooth IT operations.Key Responsibilities:Conducted PoC and migrated Exchange mailboxes to G Suite for the Ouibus to BlaBlaCar transition.Administered Windows Server 2012/2016 and VMware vCenter environments.Created automation scripts using Python and PowerShell.Managed Group Policy Objects (GPO) for security and compliance.Oversaw patch management with WSUS.Managed DNS configurations on Windows Server.Handled rights and access management.Provided N2/N3 technical support.Managed backups with Veeam Backup & Replication.Administered the mobile device fleet.Implemented network access rules with RADIUS and Cisco.Managed Exchange 2016.Administered Ouibus Atlassian Cloud.Key Achievements:Successfully migrated Exchange mailboxes to G Suite, facilitating the Ouibus to BlaBlaCar integration.Improved system reliability through effective Windows Server and VMware vCenter administration.Enhanced operational efficiency with Python and PowerShell scripting.Ensured security and compliance with effective GPO management.Maintained system stability with proactive patch management.Secured network access and resources through effective rights management.Provided high-quality technical support, resolving advanced issues.Ensured data protection through efficient backup management.Streamlined mobile fleet management, supporting seamless operations.Strengthened network security with RADIUS and Cisco implementations.Facilitated smooth email services and collaboration through Exchange 2016 and Atlassian Cloud administration.

During my internship at Ouibus, I focused on IT fleet management, providing Level 1 and Level 2 support, and administering Jira and Confluence. My role was essential in maintaining efficient IT operations and supporting end-users.Key Responsibilities:Managed the IT fleet, ensuring all devices were properly configured and maintained.Provided Level 1 and Level 2 technical support, addressing user issues and resolving technical problems.Administered Jira and Confluence, supporting project management and team collaboration.Assisted in the deployment and maintenance of IT systems and hardware.Key Achievements:Improved user satisfaction by efficiently resolving technical issues and providing timely support.Ensured smooth operations through effective IT fleet management.Enhanced team collaboration and project management by administering Jira and Confluence.Gained valuable hands-on experience in IT support and system administration

During my internship at Pulseo, I managed a team of 10 end-of-study trainees, implemented agile methods, and oversaw the CNC and machine park. My role also involved training, company reception, 3D modeling, and integrating the Fabmanager tool.Key Responsibilities:Managed a team of 10 trainees, providing guidance and support during their end-of-study internships.Implemented agile methods to streamline team workflows and enhance productivity.Oversaw the management of the machine park, including systems running on Windows and Linux.Managed the CNC machine park, which included 3D printers, laser cutting machines, and milling machines.Conducted training sessions on the use of CNC machines for trainees and members.Facilitated the reception and onboarding of companies and members using the facilities.Created 3D models using SolidWorks for various projects.Integrated the Fabmanager tool using Docker and Ruby on Rails to improve operational efficiency.Key Achievements:Successfully led a team of trainees, fostering a collaborative and productive environment.Improved operational efficiency by implementing agile methods and effective management strategies.Enhanced the capabilities and utilization of the CNC machine park through comprehensive training.Streamlined operations with the successful integration of the Fabmanager tool under Docker and Ruby on Rails.Facilitated numerous projects with 3D modeling expertise, contributing to the overall success of the team.

Production of audiovisual content, for tutorials on the basics of electronics and C programming.