I am a passionate executive with experience in Operations, Sales, Client Services (Account Management) and WFM. I have held positions with both direct and indirect P&L accountability and I have extensive outsourcing experience within the Media, Cable, Financial industries with a secondary focus of Retail and CPG exposure. Most recently working in a high value solution-sales environment has been a terrific experience and a great compliment to my existing competencies. My specialties include operational delivery and cultural/people development. I have a strong ability to manage in matrix organizations and influence others while keeping things clear and simple.I love working with the team at Carpedia International to deliver sustainable profit improvement and increase predictability in the life of CEO's and department heads.While not at work, I am also known as "Coach Jack", having a love for coaching kids in Lacrosse, Hockey, Baseball and Soccer in Burlington Ontario.
Listed skills include Management, Outsourcing, Operations Management, Call Centers, and 46 others.