Gauthier Mayer Email & Phone Number

Montreal

Responsible for leading and transforming the delivery of our digital products. My key responsibilities include:- Strategic Leadership: Overseeing the delivery of digital products in collaboration with delivery teams and product owners, while defining impactful product roadmaps.- Performance Optimization: Tracking and improving KPIs such as velocity, budget, and quality, actively contributing to the optimization of delivery processes within the R&D department.- Transformation and Innovation: Conducting strategic diagnostics and leading transformation initiatives to empower teams and foster a culture of autonomy and innovation.My goal is to maximize value creation and ensure high-quality digital product deliveries while driving continuous transformation towards practices of excellence.

Montréal, Québec, Canada

Technologies and processes:Design, implementation and optimization of technological tools and customer contact center processes, serving the implementation of a customer-centric omnichannel operating model, improving budget performance, integrating into the ecosystem and corporate strategy, all in a context of very strong business growth.Deployments:- CCaaS Contact Center as a Service- Knowledge Base and Flowcharts- Internal Comms Platform- Learning Management System - Social Media Management- Post-interaction surveysData:Development and implementation of Data-Driven management practices and tools, processes, enabling the automation and reliability of KPIs and SLAs in these different categories:- Customer satisfaction - Revenue and budget - Quality management and continuous improvement of products and services- Overall omnichannel performance, including social mediaBusiness Process Outsourcing:Transformation of the service and consulting business model locally and internationally (profitability strategy, repeatability, scalability), optimizing Business Process Outsourcing integration (Front-office, Back-office). International presence while respecting :- Partnership and audit management - Corporate social responsibility (CSR) - Operational, climatic and geopolitical risks

Région De Montréal, Canada

- Planned and organized the training sessions of the business line- Supported the account managers in their development - Controlled sector risks (pool of 22,000 borrowing clients)- Developed and implemented solutions to optimize work methods- Managed business relationships with clients whose bank commitment exceeds +500k$, political files, fraud, as well as dissatisfaction

Région De Montréal, Canada

- Analyzed risks of failure - Advised financial strategies for SME clients (financing / management / transactional)- Managed projects with different sectors of the BankAchievements:- Designed and implemented tools to analyze the economic situation of a company.- Panelist at the 2019 National Bank Leaders' Meeting for the optimization of business practices in the vast field of consulting- Member of the Employee Experience Program Team- Distinction 2nd semester 2019 from the office of the presidency

Sarreguemines, France

Projects:- Creation of the digital image of the firm - Modeling and implementation of an offer that reduces the risk of default in the portfolio of SME customers- Designed and implemented a new recruitment processPortfolio:- Ensured the follow-up and consulting for clients on tax matters, accounting and financial obligations- Analyzed the profitability of investment projects in direct relation with the client- Advised clients in financial evaluations during a business takeover

Diploma In Higher Studies In Management - Specialization Management

Specialization in the field of strategy and business development while consolidating my management skills. Main courses: - Strategic.

Higher Diploma In Accounting And Management

In partnership with the National Institute of Economic and Accounting Techniques (L'Institut National des Techniques Économiques et.

Diploma In Accounting And Management

Activities and Societies: Treasurer's mandate within the ADEEC (Association Des Etudiants en Expertise Comptable) of Strasbourg. René.

Bts Accounting And Organizational Management, Promotion Major

Activities and Societies: Mandate of president in the ATSCGO (Association des Techniciens Supérieurs en Comptabilité et Gestion des.