Lead the implementation of the operating model to drive strategic development and the digital transformation of the insurance business line.

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Provide critical support and insights on strategic projects to Operations & Technology Department and EXCO members

ExCo Member in charge of IT, Security & Operations- Overhauled the Back Office Operating Model, managing a team of 250 FTEs- Directed a strategic IT overhaul, investing €60 million over 6 years to enhance technological capabilities- Championed a company-wide transformation, optimizing processes and integrating innovative technologies

BNP Paribas Cardif project departments extend accross 36 countries managed through 6 regions, covering all projects of the Insurance Business Line - 110 m€ annual budget. Project Portfolio & Governance - ensure that the project portfolio is consistent with BNP Paribas Cardif strategy - ensure effective project decision-making - deploy an appropriate project methodology - ensure that we deliver continual improvement in service quality as a result of training programs for project leaders and project quality controlCorporate Projects- deliver projects to BNP Paribas Cardif Corporate Function.- ensure compliance with customer requirements, cost/lead time/quality balance and BNP Paribas Cardif strategy and governance.

Ensure the Business Development of a Share Services CentreManage the Project Managers, Business Experts and the Client RelationshipManage Financial Control

Ensure the operational viability of the Business Strategy at Corporate and local level.Countries perspective : Belgium, Netherlands, Luxembourg, Germany, UK

"IT solution" definition to deploy a Collateral Management Tool (packages and in-house solution analysis)

Opportunity studies regarding Distribution Platforms Solution (multi products Bank and Insurance, international)• Business, Functional, Application and Technical architectures• Business case set up• Governance definitionProcess Optimization and Organization for BNP Cardif France IT Department• Existing processes audit• Process Optimization • New organization definition• Change Management : communication plan and training

• Project Managers Team leader• Supplier relationship Management (offshore services center)• Budget and Administration • Internal Client and Supplier relationship management• Leader of outsourcing projects

Offshore Service Center Leader (Back office in Marrocco)• Front & Back office management• Customer relationship management : reporting, contractual communication, steering committees.• SLA ManagementAs corporate objectives• Consulting : responses to request for information or proposal• Audits : compliance to project methodology and productivity standards

Leader of an Third-party Application Maintenance (6 FTE)• Project Portfolio Management• Maintenance and small enhancements

IT Analyst in Third-party Application Maintenance• Analysis and development• Client Hotline management : technical and functional support