• Build a strong team and leading them to reach targets per company requirement • Drive the communication of promotional activities and ensure end user take-up of the product• Effective record of all administrative functions pertinent to the role • Attendance to and resolution of technical queries • Responsible for people management, develop and grow team members • Lead, train and coach employees to consistently meet and exceed target KPIs• Maintain positive and professional working environment to optimise staff and customer satisfaction• Promote positive customer service experience by promptly resolving conflicts

• Developed new promotions and product lines to exceed sales targets• Empowered sales team to maximise sales revenue and exceed corporate goals• Strengthened team performance by attracting and developing top talent• Resolved complex customer enquiries, disputes, and complaints• Prepared sales reports and reconciled accounts with strong finance management skills• Led branch to achieve maximum sales within territory, exceeding revenue forecasts• Trained and supervised team to deliver on store sales targets• Briefed team on product and promotion changes to support upselling• Evaluated team performance and handled disciplinary actions• Coached and mentored store team members to achieve multiple promotions