Skilled customer care supervisor with broad experience in all aspects of customer assistance, satisfaction and complaint handling. Good aptitude to interpersonal relationships and empathy towards customers needs. Strongly proactive and problem-solving oriented. Able to work under pressure. Interested in team-working, advanced customer problems handling and management, developing training guides for customer care operators.Specializzazioni: English language, Spanish language, German language, Microsoft Windows operating systems, Microsoft Office suite, Open Office suite, Corel Paint Shop Pro, HTML, Internet savvy, Computer security expert, Creating small LAN or Wi-Fi networks.