Gavene Gordon Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

This role includes managing projects alongside data conversion, analytics and project implementation of a legal practice management software.

Toronto, Ontario, Canada

As a Quality Assurance Systems Specialist and Trainer, I work with third party vendors to develop POS software to meet the company's business needs while assisting in the identifying of bugs and defects reported through testing. Execute test applications to identify defects and areas of improvement while assisting in managing system development and evaluations. Effectively create and execute tests cases in order to validate that all business requirements are met. I effectively and efficiently: *Participate in the continuous improvement of Quality Assurance to support effective operations of the Point of Sale system*Ensure that complete end to end testing, functionality testing, and hardware and software compatibility testing and logging defects and bugs while working closely with developers to investigate and fix issues *Develops and maintains testing documentation*Lead Trainer for POS Team and End User Trainer for HO Trainers, IMAC and Store Staff*Support existing POS implementation projects and IMAC Team as 1st point escalation and Implementation Agent in software implementation for new and conversion stores*Assist in effective maintenance of Support Desk standards*Assists the Communications Team in the documentation and maintenance of all processes and procedures *Adhere to corporate Health and Safety policy requirements that contribute to a safe work place

Torornto, Ontario

As a Quality Assurance Systems Specialist, I work with third party vendors to develop POS software to meet business needs while assisting in identifying bugs and defects reported by the stores. Execute test applications to identify defects and areas of improvement while assisting in managing system development and evaluations. Effectively create and execute tests cases in order to validate that all business requirements are met. I effectively and efficiently: *Participate in the continuous improvement of Quality Assurance to support effective operations of the Point of Sale*Ensure that complete end to end testing, functionality testing, and hardware and software compatibility testing and logging defects and bugs in JIRA while work closely with developers to investigate and fix issues *Software implementation and end user trainer for HO Trainers, IMAC and Store Staff*Support existing POS projects*Assist in effective maintenance of Support Desk standards*Document and maintain all processes and procedures*Adhere to corporate Health and Safety policy requirements that contribute to a safe work place

Toronto, Ontario, Canada

As a Project Administrator, the role included but was not limited to:*Assisted project manager in all administration functions and processes*Facilitated development of project plans and assisted in managing them from inception to completion*Aided in monitor all moving parts of the project keeping them synchronized and moving forward*Prepared, organized, and distributed all necessary project materials*Organized and implemented formulated policies and procedures*Attended all project meetings and took notes*Communicated pertinent information between management and staff*Advised staff on adherence to set budgets and project schedule*Collaborated on project presentations*Fostered positive and productive client relationships

North York, Toronto

Dialogued with clients to recover outstanding balances, through utilizing customer service and negotiation skills

Montego Bay, Jamaica

As a consultant I offered Event Management services through Catering Sales and Food and Beverage Management. The duties included planning and execution of events from both the angle of the client and the angle of the facility. The role was dynamic and unique and required skills such as communication, staff management and logistics.

Montego Bay

Successfully oversaw the entire Event Management process for approximately 240 catering sales and Food and Beverage events booked at the facility yearly to include pre-planning, event set-up, execution and after event service. This included offering client services and also back of house services to include but not limited to food and beverage which included core functions such as documentation, staffing needs, purchasing and inventory management. As a sales professional, I was able to recommend the best suited available space for events and presented this information to clients through proposals and once a definite status was confirmed, contracts would be issued. This involved negotiating and ensuring that the services being provided best suited the client's needs. It was also incumbent to finalize the food and beverage details which would include but was not limited to the coordination and execution of menu tastings and cuisine preferences. The reward of any coordinated event was a seamless execution and an event that left the client's wanting to return.

The responsibilities induced to actively solicit and book all types of wedding or corporate business from various sources of leads; develop creative and attractive menu presentations for potential clients; respond to all telephone and walk in inquiries regarding catering space; the ability to prepare a monthly booking report; to finalize all bookings and maximizing all revenue potential by upselling in all revenue producing areas.

Kingston, Jamaica

The position responsibilities included contacting potential customers to develop & generate business for the hotel, responding to all leads for business in a timely manner, coordinating catering activities for group bookings and the organization of sales activities to maximize results.

Montego Bay

This position included directly handling the Travel Trade while on property, marketing on property sales for special requests and maximizing the local sales through room bookings, day pass sales and special events.As a Sales Manager I oversaw the coordination and execution of over 1000 travel agents per year visiting the property for site inspections and or FAM Trips. Ensured that all special requests were fulfilled. Planned and executed all group related events successfully. Fostered and maintained relationships with internal and external clients. Attended local trade shows to represent the brand.

Negril

This position included directly handling the Travel Trade while on property, handling on property sales for special requests and maximizing the local sales through room bookings, day pass sales and special events.

As a Front Office Manager I: *Supervised the Front Office Staff, from maintaining proper cash control to GuestService Standards on a day-to-day basis*Attended to guest’s queries, requests, complaints and compliments*Monitored department costs to ensure performance against budget*Ensured proper training and procedures are in place to ensure provision of quality services.*Attended to crisis or emergency situations and perform service recovery*Recorded the details of events in Duty Manager Log Book and take the necessary actions.*Supervised Reservation Personnel to ensure optimum occupancy and averageroom rate for purpose of maximizing revenue*Monitored Front Office Personnel to ensure guests receive warm attention and personal recognition*Informed other operating departments, notable Housekeeping of all Front Office matters that concern them*Displayed a high degree of professionalism and integrity as befitting a member ofmanagement

Negril , Jamaica

*Increased wedding revenue by fifty percent*Arranged and conducted consultations with all wedding couples. All information for wedding is finalized at this point. This included décor, flowers, cake, photography and videography, reception and/or dinner arrangements, spa services format of ceremony and after wedding plans and festivities.*Planned and prepared for all weddings and private functions. This was done by disseminating in Banquet Event Order Forms and memos. Reconfirmed professional service providers.*Prepared application documentations for weddings. This includes documents such as Marriage Licenses and Marriage Certificates.*Effectively and efficiently executes all weddings and private functions*Supervised all professional service providers at wedding e.g. musicians, florists, photographers etc.*Compiled and distributed all reports and wedding administrative documents in a timely manner*Deputized in the absence of the Sales Manager proficiently*Resort Tour Specialist - Conducted Resort Tours with Travel Agents/Partners, Tour Operators and DMCs*Prepared Sales reports in a timely manner*Created marketing and sales plans for on resort sales generation*Assisted all on-site revenue areas with marketing plans to increase sales

Post Graduate Certificate, Global Business Management, Honours

Activities and Societies: Volunteer for TFO Canada, Action Against Hunger, Program Advisory Committee (PAC) Student MemberThe program.

B Sc., Hospitality And Tourism, Honours

Activities and Societies: UTech Chior, G2K, Mary Seacole Hall CommitteeThis program was a joint degree between The University of the West.

Certificate, Food Technology, Honours

Activities and Societies: Leo ClubThe program included courses geared towards culinary and restaurant service.