Gavin George Email & Phone Number

- Provide technical support to customers for Skydio's drone products, including troubleshooting hardware and software issues and assisting with configuration and setup- Resolve customer inquiries and complaints in a timely and professional manner- Communicate effectively with customers to gather necessary information and provide updates on issue resolution- Assist with the development and maintenance of support documentation and resources- Collaborate with cross-functional teams to identify and resolve customer issues and improve product design- Demonstrate a high level of technical aptitude and understanding of drone technology- Consistently meet or exceed customer satisfaction goals and metrics- Maintain up-to-date knowledge of Skydio's products and industry developments through ongoing training and education- Possess experience in drone technology or unmanned aerial vehicle industry.

San Francisco Bay Area

- Creative marketing content for Oracle, Salesforce, Empire State Building, Caesars Entertainment, San Francisco Metropolitan Transportation Commission, DroneDeploy- Commercial real estate inspections, site surveys, orthomosaics, and creative video

San Francisco Bay Area

● Compiled and tested code changes, new features, and bugs in a Continuous Integration environment● Designed and executed a battery of test cases using the DJI Mavic, Phantom, Inspire, and Matrice drones - both in virtual environments and live flights over a dense urban area● Coordinated testing activities and priorities with the QA manager, developers, and product managers● Lead discussions on issue identification, replication, and solutions

San Francisco Bay Area

● Supported customers from end-to-end in live chat, email, online forums, and over the phone● Wrote bug reports for developers, tracked tickets, and maintained customer contact from first touch to resolution● Analyzed customers’ orthomosaic imagery, and offered tailored advice to improve the quality of data collection● Advised customers in the operation of DJI drones, analyzed flight records to troubleshoot anomalies and locate lost drones

San Francisco Bay Area

● Managed the installation and maintenance of Motionloft sensors nationwide● Monitored the network for sensor outages database of sensors in need of service● Worked with sales, engineering, and account mgmt, as well as clients, to execute installations and maintenance

San Francisco Bay Area

● Directed office catering operations for clients in SF Bay, NYC, DC, Austin, and Chicago● Built the Logistics program into a systematized, scalable, and documented series of verticals● Collaborated directly with most of the 160 employees in all 5 markets● Directed full-cycle recruiting for direct and indirect reports, both local and remote

San Francisco, Seattle, Los Angeles

● Expanded business operations from San Francisco to Seattle and Los Angeles● Developed inventory and vendor partnerships across multiple markets simultaneously● Developed B2B / B2C promotions, press inquiries, and municipal government outreach● Developed and managed new and ongoing contracts with inventory and service suppliers● Grew teams from 5-75 people across multiple markets● Managed all scheduling, payroll, QA, support and incident response procedures● Executed full-cycle recruiting and training for agents, trainers, and dispatchers● Recruited and trained Operations Managers to launch and manage new markets independently

San Francisco Bay Area

● Managed all operational aspects of a busy design studio● Managed scheduling for the entire studio, including all on-site and off-site engagements● Planned and executed weekly, monthly, and special events at the studio

San Francisco Bay Area

● Assisted Dr. Raquel Pinderhughes in the writing of a policy framework on resilient communities● Researched infrastructure, appropriate technologies, and neighborhood action plans

San Francisco Bay Area

● Responded to customer inquiries regarding event tickets

San Francisco Bay Area

● Researched over 2,500 vendors and products featured in Dwell magazine ● Created easily searchable pages for the Dwell Design Source website

Ba, Urban Studies And Planning

Activities and Societies: Student for Planning and Urban Affairs Urban Action

Bfa, Design + Technology