Gavin George Email & Phone Number

- Provide technical support to customers for Skydio's drone products, including troubleshooting hardware and software issues and assisting with configuration and setup- Resolve customer inquiries and complaints in a timely and professional manner- Communicate effectively with customers to gather necessary information and provide updates on issue.

San Francisco Bay Area

- Creative marketing content for Oracle, Salesforce, Empire State Building, Caesars Entertainment, San Francisco Metropolitan Transportation Commission, DroneDeploy- Commercial real estate inspections, site surveys, orthomosaics, and creative video

San Francisco Bay Area

• Compiled and tested code changes, new features, and bugs in a Continuous Integration environment
• Designed and executed a battery of test cases using the DJI Mavic, Phantom, Inspire, and Matrice drones - both in virtual environments and live flights over a dense urban area
• Coordinated testing activities and priorities with the QA manager, developers, and product managers
• Lead discussions on issue identification, replication, and solutions

San Francisco Bay Area

• Supported customers from end-to-end in live chat, email, online forums, and over the phone
• Wrote bug reports for developers, tracked tickets, and maintained customer contact from first touch to resolution
• Analyzed customers’ orthomosaic imagery, and offered tailored advice to improve the quality of data collection
• Advised customers in the operation of DJI drones, analyzed flight records to troubleshoot anomalies and locate lost drones

San Francisco Bay Area

• Managed the installation and maintenance of Motionloft sensors nationwide
• Monitored the network for sensor outages database of sensors in need of service
• Worked with sales, engineering, and account mgmt, as well as clients, to execute installations and maintenance

San Francisco Bay Area

• Directed office catering operations for clients in SF Bay, NYC, DC, Austin, and Chicago
• Built the Logistics program into a systematized, scalable, and documented series of verticals
• Collaborated directly with most of the 160 employees in all 5 markets
• Directed full-cycle recruiting for direct and indirect reports, both local and remote

San Francisco, Seattle, Los Angeles

• Expanded business operations from San Francisco to Seattle and Los Angeles
• Developed inventory and vendor partnerships across multiple markets simultaneously
• Developed B2B / B2C promotions, press inquiries, and municipal government outreach
• Developed and managed new and ongoing contracts with inventory and service suppliers
• Grew teams from 5-75 people across multiple markets
• Managed all scheduling, payroll, QA, support and incident response procedures

San Francisco Bay Area

• Managed all operational aspects of a busy design studio
• Managed scheduling for the entire studio, including all on-site and off-site engagements
• Planned and executed weekly, monthly, and special events at the studio

San Francisco Bay Area

• Assisted Dr. Raquel Pinderhughes in the writing of a policy framework on resilient communities
• Researched infrastructure, appropriate technologies, and neighborhood action plans

San Francisco Bay Area

• Responded to customer inquiries regarding event tickets

San Francisco Bay Area

• Researched over 2,500 vendors and products featured in Dwell magazine
• Created easily searchable pages for the Dwell Design Source website

Ba, Urban Studies And Planning

Activities and Societies: Student for Planning and Urban Affairs Urban Action

Bfa, Design + Technology