Proven ability to work under pressure and to meet deadlines. Able to work as part of a team, and work shifts, evenings and weekends. Able to present & negotiate at all levels in a non-technical manner. on 24 x 7 support function through phone or email environment and take appropriate actions to resolve problems and communicate the solution or action plan with different IT teams to get root cause analysis, Keeping minimum down time and maintaining SLA’s on daily and monthly basis.understanding IT IT Expert role provides for Live Production support assistance on L2 and L3 for multiple products like system, server and network environments. We receive and record incident related information operational structure and negotiating with different vendors on cost, procurement and maintenance, Proper use of escalation matrix in the high critical production environment. We use professional knowledge to understand project needs , Client requirement , transitions and implementation
Srinivasa Enterprises
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Business Development ManagerSrinivasa Enterprises May 2023 - Present
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Business Development ManagerSrinivasa Enterprises May 2023 - PresentChennai, Tamil Nadu, India
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Technical Support TeamSutherland Dec 2018 - Feb 2023Chennai, Tamil Nadu, Indiaproven ability to work under and to meet deadlines -
Windows System AdministratorGeinfotech Pvt Ltd Jun 2011 - Nov 2015IndiaTechnical Support
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Senior Technical Support RepresentativeInfosys Bpo Feb 2005 - Apr 2007• Comprehensive knowledge of the principles and methods of customer service • In-depth knowledge of sales principles and basic business administration • Ability to interact professionally with customers and coworkers, both in verbal and written • Skilled in prioritizing work and completing task with minimum supervision • Excellent working knowledge of computer applications like Microsoft Word, Excel and Web browser • Stress tolerance and has the ability to meet tight deadlines• Comprehensive knowledge of software, hardware and data communication networks• Familiar with the established methods, guidelines, procedures and policies of information technology• Good analytical, detail oriented with excellent management skills• Ability to identify and solve software and hardware issues• Considerable knowledge of preparing and installing software packages• Excellent communicator and ability to build relation with the public• Proficient in training and supervisory techniques• Knowledge of system implementation, network infrastructure, and team building• Ability to work under stress and handle multiple tasks • Responsible for assisting general manager of the store in achieving sales goals • Ensure that the store is closed and opened daily according to the establish procedures • Handle the tasks of developing and training a team of store personnel • Provide direction as well as assist with the ordering, loading, pricing and stocking of merchandise • Coordinate with customers and assist them in finding the right supply to meet their specific requirement • Perform all other essential tasks under the instructions of the manager • Comprehensive knowledge of hardware and data communication networks• Familiar with the established methods, guidelines, procedures and policies of information technology• Good analytical, detail oriented with excellent management skills• Ability to identify and solve hardware issues -
Technical Support RepresentativeConverges Jan 2004 - Sep 2004• Comprehensive knowledge of the principles and methods of customer service • In-depth knowledge of sales principles and basic business administration • Ability to interact professionally with customers and coworkers, both in verbal and written
Gavin Anthony Education Details
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Periyar UniversityBusiness Administration And Management, General
Frequently Asked Questions about Gavin Anthony
What company does Gavin Anthony work for?
Gavin Anthony works for Srinivasa Enterprises
What is Gavin Anthony's role at the current company?
Gavin Anthony's current role is Business Development.
What schools did Gavin Anthony attend?
Gavin Anthony attended Bharathidasan Institute Of Management Tiruchirapalli, Periyar University.
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Gavin Anthony
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