Gavin Beale Email & Phone Number

Milton Keynes, GB

Hammersmith, England, United Kingdom

Milton Keynes, England, United Kingdom

• Responsibility for managing the settlement data performance and half hourly data collection for 8 electricity supplier accounts, ensuring all accounts meet the industry requirements for data completeness, hitting set.
• Manage the delivery and creation of daily, weekly and monthly reports
• Ensure service is delivered within contracted deadlines
• Work closely with the CRM’s and suppliers to resolve complaints and issues raised by the customers.
• Manage departmental mailboxes and processes making sure we stay within the contractual and non-contractual defined SLA’s
• Running installation and comms fix projects from failed meter adoptions, PMC installations and portfolio fault management

Milton Keynes, United Kingdom

• Responsible for operational delivery and support to a portfolio of strategic suppliers and customers. Including EON, EDF Energy, Scottish Power and Thames Water
• In addition direct responsibility and operational ownership of 3 small suppliers that were new entries into the electricity market guiding them through the market offering insight and guidance.
• Proactive management of supplier and customer portfolios with a diverse range of volumes and agreements, including settlement services such as Half Hourly and Non Half Hourly data collection and metering installations.
• Acting as single point of contact for all supplier and customer accounts under my stewardship, providing a customer facing link into IMServ for any formal escalations. Providing industry and agent advice, especially to.
• Monitoring and reporting each supplier and customer’s operational performance, to provide feedback to the commercial team, account managers and/or commercial director.
• Project management for metering installation programmes with key customers and suppliers, managing key stakeholders in the business operational performance ensuring key milestones were hit and the programmes are in.

• Responsibility for managing the settlement data performance and half hourly data collection for 20 electricity supplier accounts, ensuring all accounts meet the industry requirements for data completeness, hitting set.
• Attend Customer meetings and conference calls to discuss issues and ways to improve the service.
• Manage the delivery and creation of daily, weekly and monthly reports
• Ensure service is delivered within contracted deadlines
• Work closely with the CRM’s to resolve complaints and issues raised by the suppliers.
• Manage departmental mailboxes and processes making sure we stay within the contractual and non-contractual defined SLA’s

Milton Keynes, United Kingdom

• Provide accurate data analysis of large half hourly electricity data sets.
• Responsibility for the management and creation of reports for internal and external customers
• Assist management by mentoring new colleagues and providing them with daily support in their role
• Investigate and resolve faults in both the physical metering systems and non-physical metering systems within defined timelines
• Manage own workload making sure all daily tasks assigned to me are completed within the defined SLA for each task.
• Show technical understanding of many internal systems and processes.

Milton Keynes, United Kingdom

• Manager of a small team of 4 admin staff – responsibilities including recruitment, disciplinary action, goal setting and end of year reviews
• Work closely with the Quantity surveyors making sure commercial targets were met.
• Ensuring all contractor hours, plant hire, aggregate, call out charges were processed from paperwork into the main database accurately by my team.
• Working with Anglian Water on any disputed commercial claims ensuring all work was paid for or agreements made whereby both parties were happy with the outcome.
• Maintaining commercial reporting for senior management.
• Management of commercial documentation both in the office and in an offsite storage facility.