• Managed and directed a dedicated national team of support staff, engineers, CEM’s and CRE’s skilled in existing and new communication systems who are responsible for providing in service delivery and support to a wide range of telecom projects. Responsible for the group budget of £6.5 Million and achieving a staff recovery rate target of £3.2 Million annually.• Managed activities within agreed resource levels, budget and unit cost measures to achieve safety and quality business targets.• Provides finance accountability for schemes under field services control and demonstrates that activities are controlled concerning budgetary constraints agreed with the client.• Provides support to the business Directorate on technical maintainability, i.e. build delivery and operational support issues.• Support in the development of renewal and enhancement schemes by meeting Network Rail’s goals in accordance with company asset policies and standards from project inception to transfer to delivery. Covers all aspects from site management to logistics and spares check that completed schemes are appropriately assessed to determine they meet the customer remit.• Provides professional leadership, support and guidance; manages the provision of resource including current maintainers and contractors. Provides a comprehensive telecoms national delivery service compliant to CDM, QMS ISO9001 and Principal Contractor legislation.• Manages and monitors the technical competence of telecoms engineers, provides technical advice to other company groups and external stakeholders.• Provide input to derogations and non-compliances to telecoms standards in compliance with the delegated authority framework. Providing response to applications outside of own delegated authority.• Coordinates activities of the Field Services National team; improving operational performance and productivity.

• Coordinated the change to the organisation that enabled project delivery from scope of works to service acceptance; attained and retained Principle Contractor License status for the group in line with Quality Management ISO9001.• Managed internal audit programme for both Principle Contractors License and QMS ISO9001.• Produced internal processes to field services that were compatible with Principle Contractors Licence and QMS ISO9001.• Managed the team to deliver CDM documentation for every project and scheme undertaken by field services.• Provided expert advice input and support associated with the provision of services for customers and suppliers.• Managed a dedicated team of engineers to deliver project delivery work and take the role of CEM.• Supported the development of renewal and enhancement schemes to meet Network Rail’s goals in accordance with company asset policies and standards, from project inception to transfer to delivery.• Covered pre-site build to full installation, site management, Commissioning and test; within agreed budgetary and timescale constraints.• Provided support and focused leadership on complex schemes; managed the build commission and project test.

• Managed and directed the Telecoms maintenance team that covered the North East region to achieve business and functional objectives in reducing train delay.• Provided direct line management that dealt with staff issues such as HR, holiday, health and safety, contract issues and technical competence.• Managed daily Telecoms faults and maintenance activities within agreed timescales.• Managed the development of individuals and team engagement.• Identified and implemented safety, asset performance, reliability, productivity and efficiency improvement.• Prioritised work arising and agreed work plans with team.• Managed the deployment of staff resources and committed to a 24/7 call out availability.• Approved and accepted new equipment into the maintenance organisation.• Carried out action reviews on faults that impacted train delays.