A committed, self-motivated, enthusiastic and responsible Senior Aviation operational manager with an employment background in Airside ramp operation, Air cargo and personal baggage handling and Passenger Services plus Dispatch/Operations, this has allowed me to develop the following skills and qualities:Effective Team work either as a leader or member (fully accustomed to managing staff of all grades)Ability to take correct decisions and operate competently under pressureExcellent communication at all levelsAdaptability, Humour, tact and rapid reaction in all work situationsLoyalty, integrity and self-discipline in the work placeOver the years I have taken pride in building a trusting working relationship with all of my customer station managers and the airport authorities from the COO down, working together implementing new systems and working procedures such as self-service check-in for Cathay Pacific, and writing a new baggage delivery procedure with GAL for the Emirates A380, using the six-sigma process, to name a couple. Ownership of budgetary controls, most recently turning a profit a year ahead of the five-year forecast plan. This was achieved by giving each department head ownership and accountability of their own budget and answerable to myself. Allowing them to focus on productivity and efficiencies, such as cross training and producing a multi skilled workforce.