Gavin Burke Email & Phone Number

Southampton , Hampshire (Headquarters), Gb

London, Gb

♦ Major Incident Management, Change Management and Problem Management (Diagnostics, Root Cause, Communication)♦ Ensuring the team met SLA’s ♦ Improving and managing business processes♦ Security compliance and standards such as ISO, Cyber essentials and Audits♦ Implementing a road map ♦ Proactive engagement with staff using NPS feedback♦ Ensuring we have continuity and resilience within the infrastructure♦ People and team management (Appraisals, reviews, shifts, sickness, disciplinaries)♦ Supplier Management (KPIs, Cost management, Escalations)♦ Patch and security vulnerability management (Dark Trace, Kace, Nessus)♦ Cost Management and Performance of cloud resources♦ Management of any technical escalations♦ M & A integration and onboarding♦ Oversee Cloud Platform, DR and High Availability ♦ Supplier Management (KPIs, Cost management, Escalations)♦ Life Cycle Management♦ Develop and Execute a Comprehensive IT Strategy Which Aligns to the Business Goals♦ Setting Strategic Objectives♦ Azure Strategy and Planning working towards best practices♦ Working Towards Project Standards (Prince, Agile)♦ Collaborate with Cross – Function Teams and Communicate with Non-Technical Stakeholders

Ferryhill, Gb

♦ Lead Operational Transformation♦ Assessing Company Business needs♦ Define IT Roadmap that aligns to Business Objectives♦ Work closely with the board of directors♦ Budget Management and Forecasting♦ Implementing ITIL Best Practices♦ Creating Infosec processes and incident management♦ Disaster Recovery Planning and Resiliency♦ Spearheaded Migration to the Cloud♦ Project management, working with key stakeholders♦ Development of IT Policies and Procedures ♦ Foster a culture of continuous learning and development within the IT team, encouraging Professional growth and knowledge sharing.♦ Procurement♦ Ensuring the Effective use of Collaboration Tool♦ Configure and Maintain 365 services for Exchange, SharePoint Online, One Drive, Teams and Intune.♦ Drive adoption of the 365 Platform and Training♦ Management of Multi factor, Risky Sign in and Preventing Data Loss♦ Responsible for 1st, 2nd and 3rd line support♦ Domain name Management♦ ERP Management♦ Capacity Management♦ Identifying New Technologies♦ Risk Assessments♦ Define SLA, KPI and OLA

Stockton-On-Tees, Cleveland,, Gb

As the IT manager for Lindy I have assisted Lindy in tranforming the IT landscape. I am currently migrating their ERP system from Sage 200 to Microsoft Dynamics - Business Central. I have also implemented Microsoft 365 platform which includes the use of Teams, Sharepoint, OneDrive, Exchange, Intune. I have also assisted creating some business structure within IT by deploying the below items:• Disaster Recovery• Supplier Tendering and Yearly Reviews• Knowledge Base• Ticket Management• Daily Checks• Asset Management• IT Security Policies• Software Catalogue I have successfully moved Lindy Electronics old phone system to a more sustainable cloud based VOIP system with call recording, IVR and dashboards. I currently manage 2 members of the IT team and I also provide 1st, 2nd and 3rd line support. I manage the IT budget and the strategic direction for IT. During my time with Lindy I have managed to improve the technology but also save the company money by removing old services and reviewing suppliers.

Watford, Gb

♦ Ownership of all operational on-premise, public cloud (services covering Iaas, PaaS).♦ Assisting in major incidents processes.♦ Identify opportunities for business process optimization and reducing cost of BAU.♦ Accountable for a team of engineers ensuring any escalated issues are resolved and documented.♦ Responsible for leading the cloud migration of existing on-premise solutions.♦ An escalation point for all infrastructure systems, identify bottlenecks and implement remedies.♦ Ensure Cloud systems maintain compliance with internal, external and client accreditation obligations.♦ Configuration, administration, installation and upgrading infrastructure.♦ Responsible for ensuring the configuration, release and performance management of all cloud systems.♦ Partnering with the Cloud Service Delivery Manager to develop automation tools across Public and Private cloud solutions.♦ Migration to 365 platform and workplace improvements using Microsoft tools.♦ Working with Director on company strategy and budget.

Maidenhead, Berkshire, Gb

Whilst working for Pulsant who are an IT managed service provider, I was tasked with supporting all the IT needs for Atom Bank in which I was situated on site. I managed a team of 2 staff providing all IT support for 350 staff based over London and Durham. During my time working for Pulsant I completed my supervisory management certification and my ITIL in Service Management. I managed a range of technology from VM ware, Mac OSX, Meraki, Zscaler. I was also in charge of any major IT issues and DR situations for the Bank. We created a WSUS server in which I managed the security for all servers and workstations onsite. I was also in charge of ensuring the continuous service of Atom Banks 24/7 contact centre, which I had built from scratch using softphones and an omnichannel provider.I have managed the below projects and I was also in charge of the on going service levels, change management, budget, procedures and security. • Asigra backup on all laptops• Migration of sharepoint to google drive• Setup a call centre from scratch using Bria as softphone• Setup a training room• Provisioning video conferencing for the business• SCCM build and image creation• WSUS configuration and deployment• Roll out of a new web proxy (Zscaler)• Integrate Azure with active directory and 365• Build Apple OSX server and migrate devices to the domain• Mitel Phone installation for the whole business• Provisioning print server and installing equitrac secure printing• Office 365 to gmail migration• File server restructure to comply with GDPR (Group policy changes)

Supporting the migration of Microsoft office from 2007 to office 365.

London, Greater London, Gb

Responsible for the replacement of 180 laptops.

Darlington, County Durham, Gb

Supporting users in Darlington, Bishop Auckland and Durham Hospital

Durham, Gb

Supporting users in a citrix environment.

Darlington, Gb

Assisting with the NHS mail migration and general IT support.

95877 Bezons, Fr

Responsible for providing 1st line support to the BBC.

Durham, Durham, Gb

Responsible for PC rollout project throughout County Durham. Replacing PC's and Laptops with police stations, social services, care homes, council depo, leisure centres and funeral homes.

Darlington, County Durham, Gb

Supporting users in Darlington, Bishop Auckland and Durham Hospital.

Palo Alto, Ca, Us

Supporting users on the Aon help desk. Dealing with a multitude of IT support issues.

Palo Alto, Ca, Us

Responsibilities included the setting up of rack mountable servers for HP data centre based at Billingham, and ensuring the correct servers are properly located.

Newcastle Upon Tyne, Gb

Responsible for supporting new and existing customers with the implementation of Sage 50 and instant payroll.