Gavin Butcher Email and Phone Number

HR Digital Transformation programmeThe programme's goal was to increase customer satisfaction for HR services across the global estate, by investing in technology to resolve customer requests faster. The programme was delivered via a hybrid Agile delivery model. The programme was split into six Product Orientated Delivery ‘POD’ teams each focusing on a different deliverable.Responsibilities• My role was to work with each POD to ensure the smooth transition from project governance into business-as-usual for each deployment, ensuring that the business was ready to use the product.• Stakeholder alignment and engagement• Communication strategy and delivery• Readiness activities include Operational readiness, Business readiness, supporting documentation• Training facilitation and delivery• Benefits tracking and realisation• Providing reports to senior management

Project Pear – Aggregator integration Project Pear is the migration of the LV= pet insurance business to the Allianz Pet Plan book. Introducing new lines of business using the 4 main Aggregators websites (Compare the Market, Money Supermarket, Go Compare, and Confused.com) after Allianz UK’s acquisition of LV=.My role was to be the central point of contact between LV=, Allianz UK and Aggregator stakeholders. Responsibilities included:• Define and document all requirements for new UX customer journey for the newly built website for all 4 aggregators• Define and document all requirements for MI for all 4 Aggregators across multiple business areas• Integration documentation for each aggregator including breed mapping lists• Provide support and guidance to the development teams on all build activities for individual aggregators

Working with the central delivery team, successfully designed the Global Template for SF Recruitment and On-Boarding modules.Delivered a range of enabling technologies to the AGCS global estate, including an e-Signature product, Organisational Management software, and an e-Filing solution: Accenture Document Composer.Designed and delivered new On-Boarding process to 15 countries. • Working with HR leads from assigned countries (France, US, UK, Germany, Singapore) to agree, define and document regional and local requirements e.g. legal, fiscal or regulatory • Collaborating with Central HRT team to ensure AGCS requirements are understood and implemented• Preparing and presenting regular status updates directly to Global Heads of business• Preparing and presenting options papers to Global / Regional Heads of business where required • Working with 3rd party suppliers to extract employee data and process requirements• Completing all data transfer requirements for employee and payroll data e.g. mapping, conversion, translation and testing • Managing effective user-acceptance testing of functionality (test user access / training) scheduling and tracking then working with IT Support to track and resolve defects and issues• Working with regional HR teams to operationalize global grading / reward structure• Working with local teams to agree, document and execute effective training and communication plans• Collating and presenting performance data to help measure success

Scoped and defined the planning to complete the migration of Businesses aging technology infrastructure into an Azure environment.Scoped and defined the planning to replace the existing WAN and LAN infrastructure of 8 UK sites, 2 international sites and 8 Vessels.• On premises Email Exchange migration to Office 365 including Mimecast deployment• On premises Infrastructure migration to Azure cloud• Full WAN VPLS migration• Full LAN refresh using Cisco Meraki• Consolidation and relocation of on premises server room

Successfully delivered various projects across the Direct Line Estate, including 2017 Motor Proposition, ‘Onward Travel’, Initiated a project to deploy a Legal Service Case Management Software. Delivered a Customer Survey solution ‘MyCustomer’ and lead a complete Management Information solution for DLG’s Travel business.• DLG LS CMS Lead a project team through RFP process, onboarding a new supplier, securing budget to deliver a new Case Management Software across 9 Lines of Business, over 350 staff members in UK and South Africa. Setting project up for a successful delivery• Onward TravelDLG’s only new Motor Proposition for 2017. Deliverables included, onboarding of national taxi service, internal software and process changes, training of 500 staff and a network of 150 roadside assistance companies.• Travel Transformation MI solutionLead a team that created a new MI data warehouse solution for DLG’s new Travel platformDeployment included a new Persistent Data Store, data translation between systems to allow reporting to continue. • My CustomerDeployed a service to the business which allows instant customer feedback to be collatedService deployed across multiple insurance areas within the DLG brand.

Key Achievements:Assisted in the preparation of Request for Purchase to win 2 year contact supplying Telefonica with Project Management resource• I was deployed on a 3 month investigative period to learn all internal process and systems to enable NSC to tailor the RFP to Telefonica’s specific requirements.• Assisted with the preparation of the RFP, from a Project Management perspective, which was ultimately won by NSC Global.• Trained all new Project Managers into Telefonica on internal systems and now manage them on an on-going basis from a Portfolio perspective.• NSC Global now has a PMO and PM resource managing projects within the Network space of Telefonica with a headcount of 30+Projects completed within Telefonica• Data Access in a Box (DAB)o The DAB project is Telefonica’s solution to manage the constantly growing consumer requirement for 4G bandwidth.o Displayed 3rd Party management working with suppliers such as Citrix, Redknee, Alcatel-Lucent, IBM, F5 and Accenture.o One of a team of 4 managing the upgraded version of Software and Hardware to the network achieving the aggressive timelines detailed by Senior Management.• DA VPN (Data Access Network)o Project was to move the entire internal Data Network from Partner Firewall over to the Services Firewall.o Managed technical design workshops to establish the correct solution.o Brought design and security teams together o Managed detail work shops with Service Managers to develop testing plans post migration to ensure all services worked correctly.

NSC Global – Consultant Project Manager – 7 Month contract - Sept 2010 – March 2011.First Group WAN Migration. 467 Site migrations.Migration of the First Group estate from BT to Global CrossingFirst Group consists of three Train Operating companies First Great Western, First Capital Connect and First Tran-Pennine Express and 6 regional Bus companies.Managed a project team of 2 project co-ordinators.On introduction to the project, I was given a basic site list with site contacts from which I created, produced, maintained and published all project documentation. The project had three major work streams to complete.Remedial, Circuit installation and Site migration.

IBM is the service provider and systems integrator for Lloyds TSB WAN (IP/VPN, MPLS), LAN and Voice.•Collaborated with IBM engineers and network architects to analyse and create a series of options to mitigate a potentially damaging and project stopping hardware design error. Presented options to an emergency board meeting. Won agreement to proceed and restored the project board’s confidence in the project and ensured that the client’s reputation for pioneering the implementation of new technologies was maintained and enhanced.•Championed the approval of an alternative supplier. Sought and won agreement from key stakeholders and procurement on adding the supplier to the ‘Approved suppliers’ list of IBM. Agreed SLAs regarding timescales and negotiated a reduced cost to IBM.•Lead time for main 10MG circuits was unacceptable. Called an emergency meeting with the client, offered a ‘Tactical Solution’ which would enable the new building to open on time. It would also give the building the required bandwidth for users to function effectively, whilst the original solution would continue to be delivered. Led negotiations with the carrier that the normal SLA of a year’s rent/installation would be waivered as courtesy due to the lead times being missed.•Project managed a groundbreaking application loaded up to desktops for blind users to interface with their desktop - a particularly challenging project with it being new technology. Nothing was in place with either side on how to manage the product. Collaborated with technical engineers and customer users to develop a series of scenario’s to put the application through ‘Test and Reference’ to see if it would affect the existing network and to see if the application would perform to the customer requirements. Facilitated a meeting to discuss and establish new SLA’s. All SLA’s were agreed with service department for the ongoing monitoring of the application.

A results driven, customer focussed, commercially aware, Business and Technical Project Manager with a strong track record in delivering innovative projects in the Telecoms and Banking sectors in the UK and Europe. Thrives on delivering challenging objectives in diverse, multi-disciplinary environments. A self aware leader, credible at all levels who facilitates change and is unafraid of taking on “difficult” projects. Seeks a business project manager role with a progressive organisation

Bibit / Worldpay (Dutch Offices) Project managed the introduction of Worldpay internet credit card based pay system into the RBS network. Installed MPLS 34meg WAN international with a budget of £609k. This increased the market share of internet based credit card transactions.i-GRaps. Successfully integrated a procured company's systems into the RBS network. IP/VPN 100meg outside SNP (Secure Network perimeter) with a budget of £541k. This allowed i-GRaps. to have full access to RBS therefore reducing time spent on dial ups and eradicated the need for two operating systems.Nat-West Teller site upgrade from point to point circuits onto VPN - 22 site IP/VPN upgrade with a budget of £905k, saving Nat West costs.Project managed LAFG IP Clear Flex Upgrade to 20 site IP/VPN upgrade with a budget of £820k.

Represented the Service Delivery department for a new initiative to recover monies from non-paying customers. Recovered £6 million of lost revenue within the first 9 months.

Maintained a 92% order completion over a year in circuit design.

Managed, provisioned and delivered national and international circuits, from 64k to STM-4 networks (622meg) over WorldCom's global SDH network, on both backlog and pipeline.Star performer for

Provided a tailor made caller plan service.Business Services Co-ordinator Developed and implemented a process that examined and analysed the flow and progress of all installations. Increased productivity by a minimum of 25% within the first three months.