Provide senior leadership and strategic direction for the organisation's entire IT infrastructure landscape. Responsible for ensuring the effective and efficient operation of the IT infrastructure, aligning IT infrastructure strategy with business objectives, managing large-scale IT projects, and leading digital transformation initiatives. Overseeing critical IT domains, including but not limited to network and server infrastructure, cloud computing, data management, cybersecurity, change management, and IT financial planning. Ensuring that these areas are not only responsive to the current needs of the organisation but are also proactively designed to support future growth and technological advancements.Cultivating a dynamic team environment, optimising operational costs, maintaining regulatory compliance, and driving continuous improvements across all facets of the DFA's technology infrastructure providing a robust, secure, and scalable foundation to support the organisation's goals and operations.

Overview:Pawsitive Mobility is a dedicated non-profit organization formed in 2023, focused on aiding and providing support to underprivileged communities with orthopedic conditions of small animal pets. Our organisation aims to address the lack of accessible veterinary care and resources for pet owners who face financial constraints, ensuring that their beloved pets receive the orthopedic treatment they need to live healthy and pain-free lives. Our mission is to improve the quality of life for small animal pets in underprivileged communities by offering affordable and comprehensive orthopedic care. We strive to alleviate the physical suffering of pets and provide compassionate support to their owners, who may otherwise be unable to afford necessary treatments. Mission StatementTo provide transformative orthopedic surgery to animals in underserved communities, bringing positive change to their lives.

As a founding member, with Information Technology and business experience across industry verticals, my expertise was focused on formulating and implementing plans that support organisation’s short to long-term strategies. My responsibilities included analysing core customer operations to ensure maximised revenues, negotiating contracts and SLAs on behalf of customers, and ensuring fulfilment of contractual obligations by all stakeholders.I achieved significant saving on various tiers of clients including the Banking, Motor, Medical, Aviation, Manufacturing, Retail, and Insurance industries.

Devise account strategies that are in line with the organisation’s group service product strategy including short, medium and long-term strategies. Keep abreast of industry trends and framework in order to recommend ways to enhance products and services offered to clients as well as to measure and assess client satisfaction regularly. Ensure ongoing service enhancement within all delivery functions to achieve a stable implementation of solutions as well as effortless service delivery to clients. Administer financial projections and forecasts as well as oversee the account budget to ensure that sales cost and operation expenditure is within the set budget. Monitor human resource requirements in order to implement initiatives aimed at enhancing team effectiveness and ensuring staff members remain valuable to the company.Achievements• Revenue overachievement for four consecutive years.Previous positions: • Portfolio Executive/Acting Account Director

Monitored trends against baselines, set targets, SLAs and benchmarks to determine ways to ensure the appropriate use of resources and high-quality services as well as enhance efficiency and cost savings. Aided in drafting and assessing vendor documents such as SLAs, Contracts, and agreements to ensure they align with business needs. Monitored customer patterns in relation to business activity as well as compiled plans that support business requirements to ensure growth. Assessed customer business needs to understand customers’ current and potential service requirements. Accurately managed the service portfolio and catalogue as well as the application portfolio and related maintenance procedures.

Devised and communicated service improvement plans and initiatives as well as conducting assessments to ensure that they will achieve the required outcome. Oversaw sales contacts and activities in order to translate identified opportunities into revenue. Monitored supplier performance to ensure it is aligned to set targets and implement improvement solutions as required as well as analyse potential impact on suppliers, contracts and services. Provided expertise in the creation of services within the service pipeline to ensure the organisation achieves value through services. Ensured that contract objectives align with SLA and SLR objectives as well as ensuring that service improvement solutions from reviews are implemented accordingly.Achievements• Account rehabilitation, Contractual alignment, Client Satisfaction.

Administered the negotiation of OLAs with business units and monitored that BU’s honour agreed upon SLAs as well as ensured that the organisation fulfils its commitment to customers. Identified business growth opportunities and monitored the customers’ technology requirements to ensure commercial effectiveness and enhancement. Led and managed four-line managers, as well as fifty indirect report staff members.Achievements• Significant Improvement of service delivery across all Back-Office BU’s, implementation of ITIL processes.

Monitored the market to identify trends to aid in the creation of products as well as in acquiring new clients and business opportunities. Developed sales and contact plans as well as proposals to increased marketing activities. Acted as the customers’ main point of contact with regards to queries, communication, and issues in order to ensure customer satisfaction. Analysed customer requirements and acquired new business in line with set objectives as well as ensured the organisation fulfils its commitment to customers to increase revenue.

Defined customers’ business to ensure that internal business developments centralise customer needs and requirements in order to tremendously increase revenues. Oversaw direct and indirect resources and aided expertise during unforeseen circumstances. Devise strategic and tactical plans for clients as well as developed relationships with clients on all levels ensuring a mutually beneficial outcome for both the client and organisation.Achievements• IT Outsource contract renegotiation, STAR Alliance International network renewal, Successful International Desktop deployment.

Achievements• Total account rehabilitation from critical status to 24 months without any official complaints. Customer recognition from Galileo CEO and Senior IT Manager, SITA Employee Recognition Award by Operations Director and VP for Africa.

Achievements• Establishment of Project Planning Processes and BID Office.

Achievements• Improvement in SLA responses. Recognised as lead technical team.

Military Service COIN OPS (counter-insurgency)