Gavin Clarke Email & Phone Number

Potters Bar, England, United Kingdom

Maidenhead, Berkshire, United Kingdom

• Pivotal in raising the maturity level of the Problem management capability from a 1 to a 3 by ensuring processes/procedures were documented and adhered to across all businesses.
• Initiated Continuous service Improvements across multiple ITIL Service Operation capabilities
• Governed and managed service partners to ensure that business SLA’s were met.
• Collaborated and built relationships with both Internal ans external teams to ensure global processes were being followed.

London, Greater London, United Kingdom

• Global Problem Management process owner within the Service delivery team within Worldpay
• Introduced and delivered Problem Management best practice across the group.
• Implemented, Managed and enhanced the existing Problem Management process so that it could be deployed on a global scale across all brands.
• Successfully rolled out training on all aspects of Problem Management within ServiceNow, including managing a problem record through its life cycle from detection to closure

Irving, TX

An experienced Problem Manager who achieves results and obtains customer satisfaction. Wide range of experience working on a number of projects within Problem and Change management. Acquired CCNA and CCNP certification in 2010 and ITIL V3 Foundation course in 2011.Good inter-personal skills and team player, with an analytic and flexible approach towork and.

Change management using Infoman, now moved over to Service Now.

Raise,review all global infrastructure changes.Implement a variety of approved Network changes on the Citi global infrastructure. Represent my teams changes at the CAB approval weekly meeting. Meet with Engineering and operational teams to discuss future changes that would be deployed across the Citi infrastructure.

Supported LAN and WAN activties on cisco based network. Knowledge of Checkpoint firewalls.