Skilled at understanding business issues, their context and how Starbots can make great things happen.Digital, marketing, and business development are my specialties. Thoughtful, analytical, yet bright and sociable too. All wrapped up in an understated style that our clients find supportive and friendly to work with. With more than 8 years’ experience, I thrive on getting projects over the line that thrill our clients, are on time and within budget.

• Managing the movement and controls of all products entering and leaving despatch to a weeklyvolume of 2.7m units. This involves a thorough understanding of production and distribution usinga SAP management system• Liaising with production, despatch, distribution, credit control and accounts teams• Ensuring that all stages of product movement are reconciled accurately and anyvariances investigated to a conclusion and improvement action instigated• Developing and managing the departmental KPIs alongside the Despatch Manager• Responsibility for both period and year end processes• Carrying out regular internal audits• Developing solutions and improving stock integrity to advance the despatch department• On behalf of the Despatch Manager, I have attended health and safety, customerservice and morning goods review meetings where I have assertively participated• Supporting other areas of the businessRoberts Ilkeston- I volunteered to work with the Ilkeston management team to support the implementationof new processes and to roll out training- I assisted in the implementation of two key customers, Hovis and Lidl, by defining the processes and developing spreadsheets to improve pick accuracy, highlighting problems to the senior team- During the Hovis setup I had face to face meetings with Hovis, listened to their requirements anddeveloped processes that met the customers’ needs and increased our ability to foresee problems- I took forecasted sales data for Christmas and New Year to plan the estimated workloads throughIlkeston’s despatch. I then planned refresher training for the goods inward staff so that they couldassist despatch on the highest volume daysCustomer Delivery and Sales Order Teams- I developed reports that improve the visibility of order fill and late orders

• Stepped up in manager’s absence, managing a team of six• Produced daily reports for the monitoring of pallets, stock and equipment as well as constructing dailyKey Performance Indicators for senior management• Created an automatic reporting tool that is used to produce QA KPI figures that are used to monitorperformance and identify trends, which enabled the site to deal with QA issues more efficiently• Investigated stock adjustments for the finance department at the same time ensuring that the siteson-hand stock was as accurate as possible• Created an Access form that can be used to trace all stock adjustments over the last 6 months either by SKUcode or Unit-load which enables Screwfix Trentham to keep stock adjustments within the 0.02% stock lost/found KPI• Seconded to Wincanton’s BestBuy contract in Daventry for 6 months: selected by contract manager to assist thestart-up of a new warehouse operation and to investigate a £1 million stock loss• Recognised errors in BestBuy’s VNA racking set-up which resolved a £35k stock loss caused