As a Service Desk Manager with 11 years of experience, I have had the privilege of working for Pertemps Network Group, the largest privately owned recruitment company in the UK. My passion lies in people development and coaching, helping individuals achieve their career goals.Throughout my career, I have gained expertise in various areas, including change management, Freshservice administration, 8x8 VCC administration, problem management, process updates, and automation. I believe in continuously improving processes and leveraging technology to enhance efficiency and deliver exceptional service.In my role, I have successfully led teams and implemented strategies to streamline operations, improve customer satisfaction, and drive productivity. I take pride in fostering a collaborative and supportive work environment that empowers team members to excel.With a strong focus on customer-centricity, I am committed to delivering high-quality service and exceeding expectations. I am adept at identifying and resolving complex issues, ensuring minimal disruption to business operations.In addition to my technical expertise, I hold a level 2 diploma in management. I am also an active member of the service desk institute.Outside of work, I enjoy family time , keeping fit and learning new things. It brings me joy to find a balance between my professional and personal life.I am always seeking new challenges and opportunities to grow both personally and professionally. Let's connect and explore how we can collaborate to achieve our goals.