Senior system administrator onsite for high and low system computer and phone system support.Tickets are handled on a daily basis for users on an open and closed customer network. Maintain and update printers, scanners, desktops, thin clients, and multi-function devices. Handle all user moves within the building from cubicles to desk, to offices.•A solution-oriented, highly analytical, and resourceful individual with 15+ years as a Network and Systems Administrator for Windows-based environments. •Knowledgeable of network security protocol and procedures as a certified COMSEC Custodian with NSA.•Proven ability with network architecture and design of highly sensitive compartment information environments.•Experienced in creating and managing user account information and upholding security standards.•Proficient in developing hardware, software, servers, and network components to ensure optimum systems performance.•History of providing expert technical advice, guidance, and recommendations on critical IT issues such as cost effectiveness, physical relocation of systems, and end-user access.

Designated as Lifecycle Manager for software and hardware in classified network and unclassified systems. Configure and manage service within a sensitive compartment information facility (SCIF). Responsible for the administration, maintenance and management of capacity resources for computers at the operating system and infrastructure levels. Provided Windows system administrator tasks such as creating and maintaining user accounts. Developed, installed and tested security patches (IAVA), updates, and upgrades on network.Security•NSA certified COMSEC Custodian Custody IAEC-2112•Information Systems Security Officer (ISSO) over two classified closed spaces.•Maintained all security documents and updated compliance documentation to upper management.•Maintains operational security posture for an information system or program to ensure information systems security policies, standards, and procedures are established and followed.•Evaluate security solutions to ensure they meet security requirements for processing classified information.•Prepares and reviews documentation to include System Security Plans (SSPs), Risk Assessment Reports, Certification and Accreditation (C&A) packages, and System Requirements Traceability Matrices (SRTMs).

Created and maintained user accounts as system and network administrator. Developed, installed and tested security patches (IAVA), updates, and upgrades on network. Responsible for the administration, maintenance and management of capacity resources for computers at the operating system and infrastructure level. Designed, budgeted, and built a secure work space for classified work. Built, configured, diagnosed, and integrated new and existing servers to provide service enhancement, deployments, and infrastructure upgrades. Provided installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. SharePoint•Researched, installed, maintained, updated, and upgraded SharePoint sites for users•Installed/Configured SharePoint application on several virtual and physical servers.

Provided tier I and II desktop support to OIG executives within the US Postal Service network. Averaged over 100 incoming calls per week from clients within and outside of postal network. Repaired, configured, upgraded and deployed HP desktops, laptops and printers to clients. Tested and installed new software on existing client computers•Received numerous recognition emails from clients on satisfactory progress of completed tickets

Conducted reviews with domain managers, IT managers and other WHS key personnel to identify existing systems currently deployed. Managed all Remedy 7.0 tickets for the DFDD Domain including change requests, incidents and task tickets. Adding users to applications via Active Directory; developed and maintained project plans/schedules. Adding new incoming government and contractor users to the system via exchange and creating MLA’s and user accounts for my domain. Developed, maintained and delivered systems analysis documentation to government clients and used SharePoint as a central repository. Ensure any changes to domain systems and applications are carefully controlled, processed, and reported to WHS.•Responsible for all customer interfacing and oversight of over 200 Washington Headquarters Services (WHS) COTS and GOTS applications for five domains

Responsibilities include building and imaging of workstations for Air Force network, including but not limited to Bolling and Andrews AFB’s.•Senior technician for Blackberry support for Air Force lead officers and officials•Developed and presented training materials to Tech Refresh team that consisted of 12 individuals

•Responsibilities included building and support of workstations as Lead Deployment Technician•Utilized Symantec Live State Delivery software to push software updates to end-users

Managed the email migration of NAVSEA from Exchange 2003 to 2007. Over 4000 users successfully migrated to the new software and configured.Desktop support to NAVSEA, NAVFAC, Military Shipping Command (MSC) and NCIS. Blackberry Support•Configured network support for Blackberry and various palm PDAs for end-users•Installed hardware and software upgrades for Blackberry clientsHelpdesk Support•Set-up workstations and laptops for new employees, configured systems, ensured network connectivity, and installed and tested hardware/software•Assisted users with Outlook, created Exchange accounts, resolved missing user roaming profiles, handled Office and Windows 2000 errors, assisted in migrating files and folders, as well as, locating missing files for users •Construction and management of SIPERNET machines for access to classified message traffic, procuring equipment, computers, supplies and resources necessary to support client•Performed repairs and diagnostic checks using Tivoli softwareTicket Tracking•Tracked helpdesk tickets using Remedy 5.01 •Created a systematic method that improved trouble ticket processing time from one week to within several hoursDocumentation•Drafted technical documentation, maintained daily back-up and disk space utilization, maintained security reports and asset management documentation

Responsibilities included quality assurance, network security and support.Quality Assurance/Risk Assessment•Provided technological safeguards and managerial procedures to assure the availability, integrity, confidentiality, authenticity and non-repudiation of computer-based resources•Developed and implemented the policies and procedures for the issuing, accounting, handling, safeguarding and disposing of Communications Security•Implemented an IA Risk Management Program to include a risk assessment and site surveys•Conducted risk assessments of Information Systems using the methodology determined by the Information Assurance Manager (IAM) and approved by the Designated Approving Authority (DAA)Security•Received, reviewed and analyzed all reported IA security incidents to ensure that appropriate action has been taken and the proper agencies notified•Reported security violations as mandated in published orders and regulationsNetwork Support•Monitored and audited local network activity on government and contractor-owned resources

11/2002 - 07/2003•Managed several user accounts and mailboxes utilizing the Defense Messaging System•Administered ship based side of message traffic for Pacific Fleet•Assistant Microsoft Exchange Manager for internal unclassified e-mail•Served as an Assistant SA (system analyst) for the Top Secret Servers•Handled trouble calls for Defense Messaging System clients under the Command of NCTAMSPAC from Japan to California12/1999 – 11/2002 •Served as Lead Petty Officer of Communications Division on-board USS Frederick (LST-1184)•Managed, trained and assessed ten junior personnel on deployment for six months•Controlled all satellite communications, message traffic on UHF, VHF and SAT systems•Controlled COMSEC material and managed the account making all insertions and deletions of TS and below materials•Acted as Ship’s Assistant LAN Administrator to monitor system performance, traffic flow, E-mails, internet and account access•Maintained the duties of Network Administrator for Windows NT operating system, which consisted of nightly and weekly back-ups, system upgrades, and submitting system reports to Commander Middle Pacific Group Hawaii12/1999 – 09/1996•Served as Assistant Leading Petty Officer and Damage Control Petty Officer for the Coastal Mine hunter USS Kingfisher (MHC-56) based in Ingleside, Texas•Served as senior HF, UHF and Mini-DAMA technician •Trained eight Radiomen on operational procedures for OE-82 satellite systems and maintenance