Gavin Dcosta Email & Phone Number

Mumbai Area, India

Mumbai Area, India

-- Worked for a UK telecom giant- ThreeUK (www.three.co.uk) in the customer service role-- Began my journey in 2008 dealing with inbound calls providing technical support for mobile broadband service-- A lateral movement led me to deal with written correspondence (email and letter). Was solely dealing with the'Contact Us' section on our website-- Took another movement to Back Office dealing with standard letters for insurance legal purposes or personal references.-- Supported the complaints department for most core departments including- sales, retention, billing, insurance, retail support, contract and prepaid and technical support. So dealing with calls, emails, letters andeven webchat.

Mumbai Area, India

-- Worked for an American Credit Bureau (TransUnion) providing general technical support for inhouse employeesand external business customers-- Acted as a support staff for employees so the issues can be directed to the correct department within theorganization-- As for business customers, we provided support for our website called: TUDesktop (today known as TUDirect).-- This is a site where organizations can screen the employee or the applicant before making a decision. (Creditreports)-- Handled inbound calls from internal and external customers both. Made outbound calls to customers who werenew on the website and we would assist accordingly (Welcome Calls)

Bachelor'S Degree, Front Office, Pass

High School, Science, 57%

High School, All Subjects, 62%

Activities and Societies: -- Choir - Debates -- Skits