Gavin Devine work email
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Gavin Devine personal email
I am a highly motivated individual, a proven self-starter with energy, drive and determination in any chosen field. I have a strong sense of professionalism, attention to detail, self-directed initiative, resourcefulness, adaptability and ability to work in a team environment. I also possess an ability to think outside of the box in order to aid employers and customers alike.My strengths lie in my technical knowledge, enthusiasm and ability to perform and adapt in a variety of working environments.With those attributes, combined with my strong people skills and driven approach, I have always added great value to each team and account I've worked on.
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Escalations ManagerQoria Apr 2023 - PresentPerth, Western Australia, AustraliaLead a virtual engineering team that analyses and resolves production issues. Responsible for delivery efficiency and compliance to engineering standards.To ensure the satisfaction of our customers with our software solutions and to act as a liaison between various teams in the business to achieve this goal. -
Triage Lead/Qa AnalystQoria Sep 2020 - PresentPerth, Western Australia, AustraliaDeveloping and managing a developer escalation process that bridges the gap between support and developers.Leading a small, dynamic developer team toward achieving goals of efficient and safe turnaround times of escalated bugs and defects.Triaging of developer escalations and identifying between immediate break/fix issues or escaped bugs/regressionsResponsible for liaising with customers, support and product owners to ensure appropriate prioritisation of issues.
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Information Technology SpecialistRoy Hill Jun 2020 - Aug 2020Perth, Western Australia, Australia -
Software Application SpecialistAsg Group Dec 2014 - Apr 2020PerthApplication support for a variety of clients (Oil & Gas and also Government) over several applications (Document Management Systems, Contract Management Systems, Educuation/School Administration Systems).Supporting end-users and investigating/resolving 2nd and 3rd level application issues, data discrepancies and customer enhancements.Act as liaison with key business users in identifying and proposing application enhancements and configuration changes for future releases whilst working with developer teams on plans to test and implement.Involved in testing and identifying and documenting defects or improvements until implementation.Responsible for deployment of fixes through the standard application lifecycle and their release into application environments through change management processes.
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Desktop Support (L2)Cbh Group Jun 2014 - Dec 2014Perth, AustraliaTroubleshooting network and technical issues with equipment on remote harvest sites across WA for Australia's largest exporter of grain. Ensuring remote sites were harvest-ready via ensuring network, hardware and software setups were functioning and identifying/resolving any issues found. Troubleshooting bespoke grain harvesting application/software issues. -
Desktop Support Analyst (L2)Hbf Health Mar 2014 - Jun 2014Perth, AustraliaDesktop level 2 support in an ITIL environment.Responsible for timely resolution of incidents and requests that have been escalated from the service desk to the desktop support team. -
Desktop Support (L2)Cbh Group Jul 2013 - Dec 2013Perth, AustraliaTroubleshooting network and technical issues with equipment on remote harvest sites across WA for Australia's largest exporter of grain. Ensuring remote sites were harvest-ready via ensuring network, hardware and software setups were functioning and identifying/resolving any issues found. Troubleshooting bespoke grain harvesting application/software issues.
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Deployment Engineer / CoordinatorKinetic It Mar 2013 - Jul 2013Perth, AustraliaMember of deployment team responsible for replacing equipment and migrating users from WinXP to Win7 within BHP mine sites.Document personal experience and customer feedback in order to streamline the Win7 SOE build.Troubleshoot problems with end-users post-deployment.Strategise with client’s project manager on deployment pilot group, deployment plan and timelines.Asset management and documentation of user guides for new build and software. -
Deployment Engineer / CoordinatorCbh Group May 2012 - Oct 2012Perth, AustraliaRollout of new PCs/Hardware across every CBH receival point across all of Western Australia.Travelled across the wheatbelt between CBH's sites installing and configuring PC/Network equipment on a very time sensitive schedule in difficult conditions.
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Desktop Support L2Hewlett-Packard Oct 2010 - Apr 2012Kildare, IrelandDesktop L2 support within Pfizer in an ITIL environment.Responsible for maintaining a infrastructure and desktop support queue of incidents/requests in one of Ireland's largest pharmaceutical plants.Responsible for setting up and maintenance of pager and barcode scanner system site wide. -
Co-Owner / Field EngineerNetcessible Apr 2009 - Feb 2010Set up business with a partner.Supported small/local businesses either remotely or on-site with hardware, networking setups as well as software issues (POS software etc). Made a modest profit in our first year before handing over the business to my partner.
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Hardware TechnicianTypetec Dec 2008 - Nov 2009Ballymount Industrial EstateResponsible for desktop, laptop and mobile repairs.Resolving small business repairs as well as walk-in repairs.Handling of logistics and finances of repairs as well as dealing with liaising with vendors on parts for repairs.Apple Certified Support Professional. -
Technical / Customer SupportSitel Jul 2006 - Jun 2008Swords Business CampusCustomer/technical services at Sitel on the Blizzard contract responsible for the speedy and professional customer and technical assistance for their game, "World of Warcraft".
Gavin Devine Skills
Gavin Devine Education Details
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Coláiste ÍdeBusiness And Computer Management -
St. Peters College
Frequently Asked Questions about Gavin Devine
What company does Gavin Devine work for?
Gavin Devine works for Qoria
What is Gavin Devine's role at the current company?
Gavin Devine's current role is Escalations Manager.
What is Gavin Devine's email address?
Gavin Devine's email address is de****@****com.net
What schools did Gavin Devine attend?
Gavin Devine attended Coláiste Íde, St. Peters College.
What skills is Gavin Devine known for?
Gavin Devine has skills like Itil, Active Directory, Windows Server, It Service Management, Troubleshooting, Servers, Citrix, Service Delivery, Virtualization, Vmware, It Management, Project Management.
Not the Gavin Devine you were looking for?
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1bigpond.net.au -
Gavin Devine
Australia -
1tda.com.au
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