Gavin Foo Email & Phone Number

- Uses recommended portfolio, programme and project control solutions for planning, scheduling and tracking.- Sets up project files, compiles and distributes reports.- Provides administrative services to project boards, project assurance teams and quality review meetings.- Provides guidance on project management software, procedures, processes, tools and.

Bellshill, Lanarkshire, GB

-Provide and manage APAC Service Desk-Maintain inventory and life cycle management of IT assets (hardware & software)-Provide technical expertise and assistance to users-Monitoring and maintaining systems -Participate in Group Technology Services (GTS) projects-Prepare and maintain documentation of Information Systems

-Supporting SEA project roll out such as Singapore (SEA) Head Office Relocation, New retail store opening-Guide and support SEA IT Infrastructure affiliates, leading Singapore IT Infrastructure-Prepare and maintain documentation of Information Systems

- Provide customer service (Technical Support) in person, via phone and email as appropriate- Resolve help desk issues including troubleshooting hardware and software issues- Monitor the incidents tickets in the ticketing systems. Highlight and follow up with Global IT team. - Work on and complete projects assigned by Global IT team.

- Coordinate a team of desktop support engineers for end-user support- Plan and coordinate events (E.g. Singapore By-election 2016, SMU Roadshow, Singapore National Games 2016, NUHS)- Project planning and execution (E.g. Beijing101 Desktop refresh, MilkandHoney Office 365 Migration, Langshaw Office 365 Migration, Peakson Office 365 Migration, Nomura 2016).

Information Technology

Education record